Help Desk Specialist II

At Maverick Power, we don’t just build power distribution solutions—we redefine industry standards. Recognized on the 2025 Inc. 5000 list as #16 in the U.S., #2 in Manufacturing, and #1 in Texas, we are committed to driving innovation, quality, and speed. With multiple manufacturing facilities across North Texas and Phoenix, we are expanding rapidly and looking for top talent to grow with us.

• Competitive Compensation + Bonus Potential
• Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits
• High-growth organization with advancement opportunities

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility technology infrastructure. This role bridges the gap between frontline triage and advanced system administration, ensuring high-performing system availability, security, and operational efficiency across all corporate and manufacturing locations.

The ideal candidate possesses strong technical acumen, a root‑cause troubleshooting mindset, and exceptional communication skills. This individual will manage device deployment, resolve escalated technical incidents, maintain strict security protocols, and support a high‑performance team culture.

• Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted by frontline support or external managed service provider partners.
• Administer user accounts, security groups, and access permissions within Active Directory and Microsoft Entra  (Azure AD), ensuring alignment with corporate compliance and a "Zero Trust" security framework.
• Provision, configure, and deploy corporate hardware (laptops, peripherals, and mobile devices) utilizing Mobile Device Management tools such as Microsoft Intune.
• Diagnose and resolve core networking issues (TCP/IP, DNS, DHCP, VPN configurations, and Wi‑Fi connectivity) and support localized IT infrastructure, including smart conference rooms and plant‑floor connectivity.
• Manage day-to-day configuration and access for enterprise cloud applications, including Microsoft 365 (Exchange, Teams, SharePoint) and related corporate platforms.
• Asset Tracking & Compliance:
  Maintain a comprehensive, accurate asset inventory database for all hardware and software licenses. Participate in regular internal audits to ensure physical security and software licensing compliance.
• Knowledge Management:
  Create, update, and maintain internal technical documentation and user‑facing Knowledge Base articles to standardize IT processes and empower Tier 1 self‑service.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with internal IT infrastructure staff, plant managers, and facility operations to coordinate hardware setups, office space transitions, and technical onboarding.

• High school diploma or equivalent required
• Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical Support Specialist role, preferably within a fast‑paced corporate or manufacturing environment.
• Advanced troubleshooting knowledge of Windows 10/11 and macOS operating systems.
• Hands‑on experience with Microsoft 365 Administration, Active Directory, and Microsoft Intune (or equivalent MDM platforms).
• Foundational understanding of network infrastructure and security protocols (VPNs, firewalls, and multi‑factor authentication).
• A strong focus on root‑cause analysis rather than temporary fixes; ability to identify patterns and systemic technical trends.
• Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into accessible language for non‑technical staff and leadership.
• Ability to remain calm and decisive under pressure while prioritizing tasks in accordance with established Service Level Agreements (SLAs).

• Associate or bachelor’s degree in information technology, Computer Science, or a related field is highly preferred.
• CompTIA Network+/Security+, Microsoft Certified:
  Endpoint Administrator Associate, or ITIL 4 Foundation.
• Mechanical general arrangement drawings (plans/elevations/sections) for E‑Houses, PDCs, and skids.
• Baseframe and mounting/anchoring…