IT Hardware Team Lead — KPI & SLA Champion
Job in
Garland, Dallas County, Texas, 75049, USA
Listed on 2026-07-14
Listing for:
Sproutup
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Sprout is seeking an IT Hardware Technician Lead to join our mission-driven team in Garland, TX. The ITHT Lead will coordinate day-to-day operations of the IT Hardware Technician group, drive workflow efficiency, and ensure KPI/SLA alignment while upholding Sprout's standards for quality and safety.
You will mentor technicians, manage shop orders from intake to fulfillment, and partner with the Operations Manager to remove bottlenecks and deliver exceptional customer-focused service in a
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