TEMP - Technician

## TEMP - Technician Apply locations:
Information Technology time type:
Part time posted on:
Posted Todayjob requisition :
JR102966
** Summary
* * Responsible for providing technical diagnosis, evaluation, troubleshooting, and resolution of requests and/or issues for the City of Garland employees. The role will also assist with user and workstation moves, migrations, and new system implementations associated with City requests.
** Hourly Rate**: $18.00 - 27.00 (Depending on qualifications)
** Essential Duties and Responsibilities*
* * include the following. Other duties may be assigned*.
* Analyze, troubleshoot, and repair a wide variety of PC/Laptop problems related to hardware and software.
* Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs”s.
* Maintain a strong customer service focus and a desire to interact with end-users and peers successfully.
* Create and Edit (KB) Knowledge Base articles to accurately display content on Incident Resolutions
* Answer the Support Services phone when appropriate and utilize Easy Vista Knowledge Management  to assist in the evaluation of a call.
* Reset customer passwords when needed, remap network drives, and install software and hardware.
* Able to function independently and produce results that meet standards of quality, timeliness, and acceptability.
* Update and maintain inventory configurations as appropriate in Easy Vista, SCCM, and Active Directory
* Coordinate with network services, application support, and other applicable groups when needed.
* Available to work after hours and weekends as required, including on-call rotation.
** Minimum Qualifications
*** High School Diploma or General Equivalency Diploma (GED)
* 2 years related experience.

Or an equivalent combination of education and experience sufficient to successfully perform the job's essential functions.
** Preferred Qualifications
** Education/

Experience:

* Any college courses in Computer Technology, Computer Science, or related field of study
* 2-4 years experience in Desktop PC hardware and software field support and configuration
* A + Certification preferred, not required.
** Knowledge, Skills & Abilities:
*** Demonstrate ability to install, configure, and troubleshoot desktop hardware and software.
* Working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
* Interpersonal skills to work with customers to resolve issues.
* Excellent communication skills, both verbally and in writing
* Ability to work with diplomacy and a positive attitude.
* Ability to work effectively with all levels of the city.
* Ability to convey a correct sense of urgency based on customer or business impact.
* Ability to multi-task – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction.
** Licenses and Certifications
*** Valid Class C Driver’s License
* A + Certification preferred, not required.
* HDI Desktop Advance Support Technician preferred, not required.

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