Server Engineer - AI Systems

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, and Dallas. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #Sprout Speed to become the emerging leader in our industry. For more information, please visit:

Velerity Compute builds and recertifies AI-capable GPU servers: DGX and HGX-class A100 and H100 systems, Infini Band fabric, and the hyperscaler and enterprise decom gear that feeds both. Today, every technical question a customer or broker asks routes through people whose primary job is running the floor or closing the deal. Answers get slow, configs get quoted before anyone confirms they are buildable, and deals stall on questions that take an experienced tech ten minutes.

This role is the technical answer. You are the person Sales calls when a customer asks whether four HGX baseboards can be made into two sellable systems, what the fabric needs to look like, whether a rack of R750s can be reconfigured to spec, or whether the units on the floor will pass certification. You spend most of your week in front of Sales and customers, and enough of it in front of the hardware to keep your answers honest.

• Run GPU diagnostics and interpret results, including NVIDIA field diagnostics, DCGM, and XID fault classification, and make disposition calls on that basis
• Troubleshoot faults across GPU, baseboard, NVLink, NVSwitch, PSU, cooling, and fabric
• Configure and validate Infini Band and Ethernet fabric, including adapter firmware, cabling, and transceiver compatibility
• Own configuration and assembly quality for systems being built to a customer order
• Own burn-in and certification testing, and sign off on units as sellable
• Feed accurate technical attributes back into the master data and inventory record so what Sales sees is what is on the floor

• Perform BIOS, firmware, and BMC audits on inbound AI systems and hyperscaler gear
• Run GPU diagnostics and interpret results, including NVIDIA field diagnostics, DCGM, and XID fault classification, and make disposition calls on that basis
• Troubleshoot faults across GPU, baseboard, NVLink, NVSwitch, PSU, cooling, and fabric
• Configure and validate Infini Band and Ethernet fabric, including adapter firmware, cabling, and transceiver compatibility
• Own configuration and assembly quality for systems being built to a customer order
• Own burn-in and certification testing, and sign off on units as sellable
• Feed accurate technical attributes back into the master data and inventory record so what Sales sees is what is on the floor

• Document recurring technical questions into reusable reference material so Sales stops asking the same thing twice
• Maintain the internal config catalog: what Velerity builds, what it costs to build, and what it takes to build it
• Train sales staff on enough technical baseline to qualify opportunities without escalating everything

• 5 or more years in data center hardware…