AI Server Configuration Lead

Overview

Sprout is a growing Green company, we're a team on a mission to make a real difference in the world by upcycling leading technology, recycling unusable electronics and helping our customers achieve their sustainability goals. We believe in One Sprout, where teamwork and mutual support are paramount, driving us to win and lose together. Our commitment to Deliver Excellence means surpassing expectations every day for both internal and external customers.

Integrity Matters at Sprout, with zero tolerance for dishonesty and a steadfast dedication to doing the right thing. We offer clear paths for career growth, cross-training opportunities, and a supportive community where hard work, flexibility, and respect are valued. Join us and be proud of the impact you make as part of a team dedicated to environmental sustainability.

The AI Server Configuration Lead is a senior leadership role responsible for overseeing the day-to-day operations of two specialized technical teams: the IT Hardware Technician (ITHT) team and the AI Server Configuration Technician team. This role combines operational leadership with deep technical expertise, ensuring that both teams perform at the highest levels of quality, efficiency, and customer satisfaction. The ideal candidate is an experienced technical leader who can drive shop floor execution, manage cross-team workflows, enforce SLAs and KPIs, and serve as the go-to subject matter expert for complex hardware processing and AI server configuration.

• Provide daily leadership and direction to both the ITHT and AI Server Configuration Technician teams, ensuring alignment with production goals and company standards.
• Manage workload distribution, task assignments, and scheduling across both teams to optimize throughput and meet deadlines.
• Serve as the primary escalation point for technical issues, workflow blockers, and cross-team dependencies.
• Conduct regular team huddles, one-on-ones, and performance check-ins to maintain communication, morale, and accountability.
• Support recruitment, onboarding, and training of new technicians across both teams.

• Oversee the full lifecycle of shop orders — from intake and assignment through completion and documentation — across both ITHT and AI server processing functions.
• Identify and resolve bottlenecks in order flow, coordinating with receiving, processing, and shipping teams for seamless execution.
• Ensure accurate and timely recordkeeping for all shop orders using inventory and order management systems.
• Collaborate with the Operations Manager to forecast workload and align staffing and resources accordingly.

• Monitor and drive team performance against defined KPIs, including throughput, accuracy, cycle time, and quality metrics for both teams.
• Ensure all work is completed in compliance with customer and internal Service Level Agreements (SLAs).
• Compile and deliver daily, weekly, and monthly performance reports to the Operations Manager.
• Identify performance trends, root causes of misses, and implement corrective action plans as needed.

• Champion a customer-first culture across both teams, ensuring all outputs meet or exceed quality, accuracy, and compliance standards.
• Communicate proactively with internal stakeholders regarding order status, technical findings, and any issues impacting customer deliverables.
• Lead quality audits of both ITHT and AI server processing workflows, identifying gaps and driving continuous improvement.

• Provide technical guidance on hardware evaluation, sorting, testing, data erasure, and de-manufacturing operations.
• Ensure all ITHT processes comply with data security standards including NIST 800-88 and ISO 27001.
• Oversee inventory accuracy and ensure proper use of scan guns, entry systems, and inventory management tools.

• Lead and oversee the rebuilding, configuration, staging, and testing of enterprise-grade and AI server hardware, including Dell Power Edge platforms and NVIDIA GPU-based systems.
• Ensure proper installation and validation of GPUs (A100, H100, RTX series, etc.), high-capacity RAM, NVMe storage, and RAID arrays.
• Oversee BIOS, iDRAC, firmware, and system controller updates, as well as OS installations (Windows Server, Linux distributions).
• Validate GPU recognition, driver installation, and CUDA/NVIDIA software stack configuration.
• Review and approve…