Enterprise Operation Manager

Enterprise Operations Manager About Bear Com

Bear Com is North America’s largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, Bear Com delivers mission-critical solutions including two-way radio systems, DAS/BDA, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial and transportation customers. Bear Com partners with industry leaders such as Motorola, Avigilon, Milestone, and Lenel

S2, serving over 20,000 customers across 40+ end markets.

The Enterprise Operations Manager is responsible for managing day-to-day enterprise administrative and operational functions to ensure efficient, compliant, and customer-focused service delivery. This role has primary responsibility for operations administration, including parts and inventory management, technician dispatching, customer order entry, service quoting, inbound customer communications, facility oversight, and local fleet coordination.

The Enterprise Operations Manager directly supervises all Customer Service Representatives (CSRs), Service Support Representatives, and Service Coordinator roles and serves as a key manager and operational partner to the VP of Service, VP of Enterprise Sales, and Sr Program Managers ensuring accurate and timely Enterprise Service reporting, workflow coordination, and operational controls. The role ensures seamless execution of services across multiple lines of business, including LMR, DAS/BDA, PLTE, Access Control, and Video Surveillance, while driving productivity, quality, safety and customer satisfaction.

• Manages all Enterprise Service administrative operations, ensuring efficient execution of customer service, dispatching, inventory, logistics, and office workflows.
• Supervises customer order entry, work order accuracy, and documentation to ensure timely and accurate billing.
• Serve as a management escalation point for incoming customer calls and service-related inquiries requiring operational resolution.
• Provide direct administrative and operational support to the VP of Service, VP of Enterprise Sales and Sr Program Managers, including reporting, coordination and process enforcement.
• Directly supervise and coach Customer Service Representatives, Service Support Representatives and Service Coordinators.
• Establish performance expectations, conduct coaching and corrective action plans and foster a culture of accountability, responsiveness and continuous improvement.
• Ensure high standards of customer communication, professionalism and issue resolution.
• Handle escalated customer concerns and ensure timely resolution aligned with contractual and SLA commitments.
• Manages parts inventory management, including receiving, stocking, issuing, cycle counts and reconciliation.
• Ensure inventory accuracy, availability and cost controls to support service and project execution.
• Work with Enterprise/Corporate warehouse operations management, including shipping, receiving, material staging and asset tracking.
• Develop and maintain operational systems and controls for product handling, storage and inventory optimization for enterprise customers.
• Manage any fleet operations for service enterprise team members, including vehicle assignments, maintenance coordination, inspections and compliance.
• Enforce safety standards and ensure compliance with OSHA, NFPA, IFC, R56 and app Partner closely with the Regional Service Managers, Program Managers, Service Managers, Sales Managers, Engineering and Project Management teams to align resources, priorities and timelines.
• Support pre- and post-sales/service operations to ensure smooth handoffs and execution.
• Identify process improvement opportunities and implement standardized procedures that support growth and scalability.

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, Engineering or a related field; or equivalent combination of education and experience. Minimum of 7+ years of experience in…