Migration Program Manager – Customer Transformation

At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference - day in and day out.

The Work:
The Migration Program Manager is responsible for leading the successful migration of Lexipol customers from legacy platforms to the Lex One platform through a series of highly coordinated customer transformation programs. This role serves as the operational leader responsible for planning, orchestrating, and executing enterprise-scale migration waves while ensuring an exceptional customer experience throughout the journey.
Unlike a traditional project manager, this position combines program management, release readiness, customer transformation, data-driven planning, and cross-functional operational leadership. The Migration Project Manager works across Product, Engineering, Professional Services, Customer Success, Marketing, Revenue Operations, Customer Support, and Content teams to synchronize product readiness with customer eligibility and migration execution.
The role is accountable for developing migration strategies, analyzing customer populations, recommending migration wave composition, coordinating detailed run books, managing release dependencies, driving issue resolution, and continuously adapting migration plans as product capabilities mature. Success requires balancing customer impact, technical readiness, operational capacity, and business priorities while delivering predictable migration outcomes at scale. Migration Program Leadership (40%)

• Own end-to-end execution of customer migration programs from planning through post-migration stabilization.
• Build and maintain integrated migration schedules across multiple work streams.
• Lead cross-functional project meetings, executive status reviews, decision logs, risk registers, and action tracking.
• Develop migration wave plans aligned with organizational priorities.
• Drive execution against program milestones while proactively managing schedule risks.
• Facilitate governance meetings with executive stakeholders.
• Maintain program documentation including meeting notes, agendas, key deliverables, and any other documentation necessary to run the program successfully.
• Develop standardized migration methodologies and build reusable templates, run books and governance processes.
• Measure migration success through KPIs and adjust plan as needed based on customer feedback.

Customer Migration Planning & Data Analysis (20%)

• Working with the Program Operations Manager, analyze customer populations across legacy platforms.
• Evaluate customer readiness, platform compatibility, product configuration, customizations, and dependencies to form recommendations about customer migration sequencing in collaboration with Customer Success and Product.
• Develop customer segmentation models that determine migration eligibility and recommend customer migration waves.
• Continuously adjust migration wave composition as product capabilities evolve.

Release Readiness & Cross Functional Coordination (20%)

• Partner with Product Management and Engineering to align customer migrations with software release schedules.
• Coordinate release readiness checkpoints.
• Manage dependency tracking across Development, QA, Professional Services, Customer Success, Marketing, and Revenue Operations.
• Ensure migration run books accurately reflect current release functionality.
• Incorporate roadmap changes into migration planning.

Customer Transformation & Journey Management (20%)

• Partner with Customer Success, Marketing, and Communications teams to define customer journey experiences.
• Coordinate customer communications throughout migration lifecycle.
• Validate readiness of training, documentation, knowledge base articles, FAQs, and support materials.
• Ensure customers receive consistent messaging before, during, and after migration.
• Support executive communications for large enterprise migrations.

Requirements:
To be considered for this role, you will have this experience:

• 10+ years’ experience managing large-scale enterprise software implementations or digital transformation initiatives.
• Demonstrated experience leading enterprise SaaS platform migration or modernization programs.
• Experience coordinating large cross-functional programs involving Product, Engineering, Operations, Customer Success, Marketing, and Professional Services.
• Proven ability to analyze complex operational data and make strategic planning recommendations.
• Executive presentation & communication skills: present weekly to CEO & ELT.
• Strong understanding of Agile software development and release management practices.
• Advanced project planning and risk management skills.
• Experience…