Product Quality Improvement Specialist

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Functional area:

Production

Onsite or Remote:
Onsite

Country/Region: US

City:
Garland

Location:

Garland, TX, US, 75040

Company name:
Epiroc

Date of posting:
Aug 3, 2026

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

Join Our Team as a Product Quality Improvement Specialist at Epiroc!

Product Quality Improvement Specialist is a highly skilled subject matter expert responsible for supporting the safe and efficient commissioning of new drilling equipment and ensuring the highest standards of product quality. This role involves assisting with the mechanical and electrical setup, calibrating drilling parameters, troubleshooting startup issues, and conducting functional testing to ensure the machinery meets all design specifications and safety standards before full‑time operation handover.

This dual role commissioning the drilling equipment, reporting out defects and issues and is involved in analyzing product defects, implementing root cause corrective actions (CAPA), and directly training operators on advanced drilling techniques, tooling, and strict adherence to manufacturing procedures to reduce waste and ensure first‑pass approval.

The expectation for this role is to liaison between the PC and the CC. This role would require 50% or more traveling to various customer locations globally and supporting start‑ups/commissioning. The key strategy for this role is to take ownership of the 500‑hour zero‑defect and warranty related issues and close the Field-to–Product Company feedback loop.

Responsibilities:

• Machine Setup and Calibration: Support the installation, alignment, and mechanical setup of the drill rig and associated machinery according to engineering blueprints and specifications.
• Commissioning/Startup Execution: Support and assist with pre‑start checks, including static checks (lube priming, hand rotation) and energized testing (functional testing of motors, pumps, and PLC controls).
• Operational Validation: Support trial runs and "hot runs" to verify machinery performance under load, monitoring drilling parameters like speed, feed rate, torque, and pressure.
• Troubleshooting: Support and assist to identify and resolve mechanical, hydraulic, pneumatic, or electrical issues during startup, performing minor repairs or adjustments as needed.
• Documentation and Reporting: Document all test results, record drilling data, and maintain accurate records for commissioning dossiers and provide copies to operator team and production quality team.
• Process Discipline
  :
  Support and provide assistance as the "guardian" of precision, ensuring operators follow standardized work instructions (SWI) and proper manual of arms (tooling) for precision drilling…