Quality Assurance and Food Safety Team Leader

Quality Assurance and Food Safety Team Leader

Join Team Bento and be a part of our group of companies which operates more than 12,000 locations globally. With operations across Canada and the United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

• Texas Food Factory: 520 Shepherd Drive Unit 14 Garland, TX 75042 | Tuesday to Saturday or Sunday to Thursday: 4:00 am to 12:00 pm or 8:00 am to 4:00 pm

The Quality Assurance Lead is responsible for ensuring food safety policies are being adhered to and product quality standards are being met in the Food Manufacturing Plant. This person reports directly to the QA Manager and liaises with health auditors, customers, third‑party parties, and government inspections.

• Assist front‑line supervisory staff in ensuring adherence to GMP and HACCP program compliance and report any non‑conformances to the Quality Manager.
• Ensure the manufacturing processes and facilities meet quality standards with emphasis on product safety, sanitation, environmental awareness, and customer satisfaction.
• Ensure product quality through random on‑floor quality checks and that the facility meets FDA standards through regular internal audits.
• Responsible for food safety and quality training classes and schedules.
• Responsible for training all QA Techs (onboarding and annual).
• Responsible for HACCP record keeping, review, verification, and corrective actions. Updates or assists in the revisions of SOPs and specifications as required.
• Responsible for collecting and sending microbiological and chemical samples for lab testing and verifying that results are compliant.
• Ensure supplier information is updated, and material received follows the company's Food Safety standards. Ensure finished product specification, microbiological and chemical integrity.
• Perform routine audits of the factory, warehouse, and surrounding area (i.e. daily pre‑operational checks, internal audits, etc.).
• Conduct in‑depth investigations to assist in resolving non‑conformance, corrective actions in a timely fashion and ensure corrective actions are implemented and followed.
• Assist in customer/consumer complaint investigations, such as review of documentation and follow‑up with the facility, etc.
• Responsible for conducting trend analysis and presenting the data to management.
• Monitor daily pre‑op and post‑operational inspections and collaborate with Sanitation, Maintenance, and Production to follow up with corrective actions.
• Assist in Safety Culture updates and ensure all forms are up to date and current.
• Meet as needed with the SQF practitioner and act as the back‑up SQF Practitioner.

• Post‑secondary education in Food Science, Chemistry, Public Health or Biological Science is considered an asset.
• Knowledge of food safety standards.
• HACCP plant experience preferred.
• Previous leadership experience, preferably in a Food Processing facility.
• Effective communication skills.
• Strong organization skills and attention to detail.
• Ability to work under tight deadlines and pressure.
• Must be computer literate.

• Full‑time starting immediately at $25.00/hour.
• Power of
  
  Collaboration:
  
  Live our core values – "Own it", "Care about it", "Make it exceptional", and "Win together" – as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards:
  Upon meeting eligibility criteria reap the benefits of a comprehensive group health benefits and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential:
  Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion:
  We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact:
  As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about us and our opportunities, please visit

We thank all applicants for their interest; however, only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a Quality Control Technician, Quality Assurance Technician, Quality Assurance, Quality Control, Food Safety, Food Technician, Food Production, or Food Safety professional.