AI Server Configuration Supervisor

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #Sprout Speed to become the emerging leader in our industry. For more information, please visit:

The AI Configuration Supervisor runs the configuration and build cell s role owns the back half of the Velerity process flow: parts staging and kitting, configuration and assembly, burn-in and certification testing, and release to shipment with a complete Anvil record.

The Supervisor reports to site leadership for staffing, schedule, safety, and daily execution, and takes technical standards from Engineering. Engineering defines what a correct build looks like. This role delivers it.

The Supervisor is accountable for building what was sold, on time, to the correct BOM, with the serialization and lineage record intact. Every unit that leaves this cell carries a customer expectation of certified, working AI hardware, and the cost of a bad build is measured in freight, RMA, and account damage rather than in scrap value. This role also enforces R2v3, ISO 9001, and ISO 14001 requirements, safety and ESD discipline, and drives continuous improvement using Lean as a foundation.

• Supervise daily configuration and assembly operations, ensuring every build matches the released BOM and customer configuration

• Own burn-in and certification testing on completed systems, including NVIDIA certification requirements where applicable
• Review diagnostic output and fault codes, including XID classification, and route failures to troubleshooting rather than passing them downstream
• Enforce first-pass yield discipline. Track failures back to root cause: part, process, or documentation
• Release units as sellable only when the test record supports it

• Ensure every system, GPU, baseboard, and serialized component is recorded accurately in Anvil and the ERP, including harvested-part-to-build lineage
• Maintain chain-of-custody integrity from receipt through shipment, in line with R2v3 requirements
• Ensure the physical unit and the system record match before release. No shadow tracking, no side spreadsheets
• Maintain records sufficient to support customer audits and certification audits without reconstruction

• Supervise, schedule, and coordinate assigned configuration technicians
• Train staff on AI system handling, ESD protocol, build documentation, and test procedure
• Build technical depth on the team so builds are not dependent on one person
• Foster a culture of accountability, continuous improvement, and employee engagement
• Address performance issues through coaching, retraining, or corrective action

• Enforce ESD control across the cell. GPU and baseboard damage from static is silent, expensive, and preventable
• Enforce safe handling of heavy chassis and rack-mount equipment, including lift assist and team-lift protocol
• Ens…