Retail Sales Associate

Description

$10.00 to $14.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $5.02 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access
  * program – available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven (7) times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after completing six months of active, full‑time service; an additional week after one year; two weeks on each subsequent anniversary (maximum 120 hours after five years). PTO/Vacation granted in accordance with state/local requirements.
• Personal/Sick time: 8 hours after six months of employment; 16 hours each anniversary thereafter up to five years; 24 hours after five years. Adjusted to state/local requirements.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement with First Cash Education – up to $2,000 per year for full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The role thrives on engaging with customers and assists with inquiries and problem resolution, handling a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and merchandise display.
• Performs sales and loan transactions per established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items per established policies and procedures.
• Answers incoming calls per company standards.
• Communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting as required by law.
• Ability to work with firearms and to obtain firearms certification.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.