Fuel Station Manager

DUTIES AND RESPONSIBILITIES (Reformatted) Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Model positive customer, associate, and vendor relations.
• Engage in suggestive selling and other sales techniques.
• Answer and respond to incoming calls appropriately.
• Receive and resolve customer complaints, escalating to the Store Director as needed.

• Oversee total fuel center operations; plan, organize, and direct daily activities.
• Conduct daily inspections and implement corrective measures to ensure compliance with pump maintenance, safety, and security requirements.
• Ensure proper cleaning and maintenance of all fuel pumps and related equipment.
• Comply with and enforce all fuel center operating procedures, including government‑required environmental compliance measures.
• Complete all required reports accurately and on time.
• Implement emergency procedures for pump, equipment, and software malfunctions.
• Maintain certification in Stage 1 Vapor Recovery Controls and demonstrate working knowledge of the fuel monitoring system.
• Comply with fuel pricing procedures, billing, and reconciliation.
• Perform competitive fuel price checks and change pump and signage pricing as directed.
• Ensure compliance with all company and state inspection guidelines.

• Operate check stand and fuel system equipment including registers, integrated fuel systems, scanners, scales, and electronic payment systems.
• Follow all company policies related to Cash Handling, Employee Purchases, Returns, Restricted Sales, Coupons, WIC, Gift Cards, Voids, Refunds, and Scan Accuracy.
• Report any policy violations to store management.
• Accurately handle all monetary transactions including cash, credit, gift cards, food stamps, and WIC vouchers.
• Process coupons, issue rain checks, and handle refunds following company procedures.
• Complete accurate cash drops throughout the day.
• Maintain accountability for register till contents; keep cash and coupons organized.
• Ensure compliance with all laws governing the sale of gasoline, lottery, alcohol, tobacco, automotive products, batteries, and related merchandise.

• Ensure temperatures are maintained in all phases of product preparation, display, and storage.
• Build displays, rotate stock, and remove outdated or spoiled product.
• Maintain correct pricing, signing, and compliance with Country of Origin Labeling (COOL), where applicable.
• Follow all retail labeling laws, federal and state regulations, and company guidelines.
• Ensure department safety, cleanliness, and sanitation across sales floor, work areas, cooler, freezer, cutting boards, and equipment.
• Follow all opening and closing procedures.

• Control inventory to maintain adequate product quantity, quality, and freshness.
• Stock and rotate product; organize cooler and related storage areas.
• Complete physical inventory every 4 weeks on applicable products.
• Monitor purchase reports, sales, labor, and other operational metrics.
• Perform receiving duties including breaking down loads, validating invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
• Follow temperature, storage, and packaging guidelines.
• Process administrative paperwork and maintain accurate department records.
• Control shrink and cost.

• Schedule, supervise, train, and assign duties to department employees.
• Schedule staff to ensure appropriate coverage and service levels.
• Train employees in store policies, sales procedures, and record‑keeping processes.
• Identify and train employees with strong potential for advancement.
• Monitor productivity and evaluate overall employee performance.
• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

• Operate fuel center equipment including registers, lottery terminals, tank monitors, ordering devices, computers, telephones, gasoline dispensers, and fountain equipment.
• Implement emergency procedures for equipment or software failures.
• Understand procedures for major or minor spill cleanup, 911 notifications, and fuel delivery protocols.
• Know appropriate contacts during emergencies or downtime (e.g., RFSC, STSC, store manager).

• Ensure compliance with all workplace safety rules and regulations.
• Maintain safety, cleanliness, and sanitation in all work and sales areas, including strict code‑dating compliance.
• Follow all company grooming and dress code standards.
• Perform all responsibilities safely, accurately, honestly, and with integrity.
• Perform additional necessary duties as required.