Fulfillment Coordinator

Job Type: Full-time

As part of the Fulfillment Team, you’re a Jill/Jack of all Trades who will be executing clients’ promotional marketing orders. From creating quotes and purchase orders to the logistics of executing and tracking those orders to invoicing and collecting payment.

• Project coordinating orders to ensure client satisfaction.
• Light accounting duties by updating Quick Books Online and collecting payment
• Search for bids and submit proposals for local and state RFPs
• Assessing and matching client needs to services and products; scoping custom projects
• Nurturing client relationships through consistent communication
• Diagnosing and responding appropriately to issues
• Tracking, assessing, forecasting, and actively responding to data

• Processing quotes/proposals quickly so we can secure the sale and beat the competition
• Execute orders with a keen eye for detail and not miss a beat
• Communicating with the Client Services Representative on all quote requests
• Occasionally hopping on calls with clients to deepen relationships
• Occasionally assisting Client Services Representative in pricing and matching needs to appropriate products, services, or solutions for clients
• Attend Trade Shows and promotional events
• Stay up to date on the latest promotional trends and items through education, webinars, and events.

• Keeping leadership informed via metrics
• Digitally tracking and updating (via CRM) client orders progress
• Assist team members with tasks when needed

• Experience in sales or a support role, and looking to expand your project coordination skills
• The love of a good challenge – thinking ahead, anticipating problems before they occur, asking questions, and not being afraid to bring up potential issues right away.
• Natural tendency to problem-solve and plan ahead, and a persistent desire to improve results and efficiency.
• Passion for processes, breaking down a concept in your head into simpler pieces—often into bullets and steps and hierarchies.
• Excellent self-motivation and time-management skills, which make juggling people, priorities, projects, and partners look like a piece of cake.

You’re answering multiple quote requests daily and quickly turning them around into an actual sale – if you can beat the fastest time at 9.5 minutes then there is a free lunch for you!

You have a strong understanding of our products and can offer an alternative should a product not be available.

You’re a problem-solver and can readily offer up two solutions at any given time to avoid client dissatisfaction.

• Previous experience in higher education, state and local municipalities, or multifamily services
• Customer support, client services, sales, or project coordinator