Supervisor, Security

Your Role at a Glance

Under the direction of the Security Manager and Security Director, the Security Site Supervisor will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Site Supervisor will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly at an assigned data center location.

The Security Site Supervisor will provide regular daily supervision and support to a team of dedicated Security Officers and Shipping and Receiving staff. The Security Site Supervisor is responsible for the safety and protection of executive employees and other high‑risk individuals who visit the data center. The role also supervises day‑to‑day operations and enforces security protocols, manages a team of security and shipping and receiving officers, and oversees employees’ performance, career planning, learning, and development.

The Security Site Supervisor will serve as an SME for access control systems, alarms, and surveillance platforms, and assist in the development, implementation, and maintenance of NTT security procedures, as designed by NTT GDC Americas Security leadership to meet required codes, regulations, and in alignment with company policies. Additionally, the Security Site Supervisor will review and analyze loss control and incident reports, coordinate and administer security clearances, prepare, and maintain all required security manuals in coordination with external and interdepartmental parties.

• Supervise daily operations for a team of Security Officers, including planning, scheduling, submitting timesheets, organizing, and directing routine and special project work delegated by Security leadership.
• Identify and attract talent by partnering in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.
• Contribute to and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data center, assets, and personnel.
• Coach and guide Security staff by modeling professional conduct, adhering to security policies and safety regulations, and overseeing the team’s performance management at the assigned work sites.
• Process quarterly promotions in collaboration with regional managers and site managers.
• Guide team members on how to fulfill the special/unique requirements for NTT GDC Americas clients and ensure requirements are met, including maintaining a positive and professional demeanor, proper engagement, and establishing client relationships.
• Monitor security operations at all times during shift to ensure the data center and surrounding property are secured.
• Manage security compliance through audits in coordination with internal and external stakeholders.
• Coordinate Security vendor onboarding training in partnership with Deployment Services and Critical Facilities Operations.
• Act as the first point of contact during security incidents and conduct investigations at the direction of management, gathering evidence and preparing incident reports.
• Administer the operation of all security‑related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
• Prepare and review periodic security reports for clients and internal leadership.
• Organize and conduct predefined actions in emergencies, render first aid in events ranging from fire and work accidents to illness.
• Manage the procurement of essential equipment spares and office supplies for designated staff, maintaining inventory levels and ensuring resources are readily available to support the team’s effective performance.
• Recommend improvements to record‑keeping software to capture accurate security officer activities.
• Ensure all Security Officers on shift meet all NTT GDC Americas dress code and uniform standards.
• Perform other duties as assigned; regular, predictable attendance is essential.

• Familiarity with security processes and leadership, preferably in a data center or…