GSOC Supervisor in Dallas Metro​/Plano

GSOC Supervisor – Dallas Metro – Plano Area

Marksman Security is hiring a GSOC Supervisor to oversee day‑to‑day operations of the Global Security Operations Center, manage critical incidents, and lead a team of security operators.

• Oversee day‑to‑day operations of the Global Security Operations Center (GSOC).
• Monitor and assess real‑time security threats, incidents, and emerging risks.
• Lead and develop a team of security operators to maintain a proactive security posture.
• Coordinate emergency response efforts and communicate effectively with key stakeholders.
• Implement and enhance security protocols, leveraging the latest technology.
• Supervise GSOC Officers – manage, train, and provide guidance to GSOC personnel to ensure efficient operations.
• Schedule and assign tasks – oversee shift scheduling, workload distribution, and task assignments to maintain 24/7 security coverage.
• Ensure all reports, logs, and security responses meet organizational standards.
• Serve as a key point of contact between the GSOC, internal departments, law enforcement, emergency responders, and contract security management/security management.
• Work with IT teams to maintain and enhance security technologies, including video surveillance, access control, and monitoring tools.
• Continuously improve security protocols, response strategies, and risk mitigation procedures.
• Conduct initial GSOC Officer training, security awareness training, emergency drills, and simulation exercises to prepare staff for real‑world scenarios.
• Report any missing, damaged, or inoperative equipment or communications, alarms, CCTV, or other systems to the security manager and security management.

• 3–5 years of experience in security operations, law enforcement communications center, emergency response, or a related field.
• Prior experience in a Global Security Operations Center (GSOC) or Security Operations Center (SOC) environment is highly desirable.
• 2–3 years of supervisory or leadership experience in a security‑related role.
• Knowledge of risk assessment, crisis management, and emergency response protocols.
• Proficiency in security monitoring systems, access control, and surveillance technologies (e.g., CCTV, intrusion detection, and alarm systems).
• Strong team management and leadership abilities to oversee GSOC/SOC personnel.
• Excellent decision‑making and problem‑solving skills, especially under pressure.
• Strong verbal and written communication skills to coordinate with stakeholders, law enforcement, and executive leadership.
• Ability to develop training programs, conduct security drills, and educate staff on security protocols.
• Experience in incident management and crisis response coordination.
• Ability to create and enforce standard operating procedures (SOPs) for security operations.
• Strong report writing and documentation skills for security incidents and compliance audits.
• Proficiency in using Microsoft Office Suite, security software, and reporting tools.
• Ability to type 55–65 WPM.
• Tech‑savvy – familiarity with surveillance, access control, and reporting tools.
• Clear communication – ability to coordinate with teams and stakeholders.
• Calm under pressure – think fast, act smart, and keep operations seamless.

• Experience in incident management and crisis response coordination.
• Ability to create and enforce SOPs for security operations.
• Strong report writing and documentation skills for security incidents and compliance audits.
• Proficiency in using Microsoft Office Suite, security software, and reporting tools.
• Ability to type 55–65 WPM.

$54,080.00 per year.

Monday – Friday, 7:00 AM – 3:00 PM

• 401(k)
• Medical, vision and dental insurance
• Short‑term disability
• Critical care/Hospital indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance

EOE/M/F/D/V.