Data Center Technician L2

Responsibilities

• Develop creative approaches to minimize operational costs, improve efficiency, and implement new strategies.
• Maintain and follow processes that maximize customer uptime in a cost‑effective manner.
• Ensure that data‑center problems are identified and repaired quickly; contractors deliver quality services and internal customer demands are met.
• Apply mechanical responsibilities to chilled water systems and components, HVAC systems (roof top units, CRAC/CRAH units, humidification systems).
• Apply electrical responsibilities to critical power distribution from utility or generator through UPS to customer load.
• Apply fire life‑safety responsibilities to wet and pre‑action sprinkler systems and associated detection devices.
• Test performance of electromechanical assemblies and electronic voltmeters.
• Read blueprints, schematics, diagrams, or technical orders to determine methods and sequences of processes.
• Inspect parts for surface defects, install electrical or electronic parts and hardware, and align/assemble components using hand or power tools.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Analyze systems to ensure best practices for internal and external customers.
• Provide feedback to relevant teams on effectiveness of existing standards and processes.
• Work with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
• Track and complete an aggressive preventive and predictive maintenance program.
• Ensure data centre operates at maximum operational efficiency, recommending new technologies and cost‑reduction measures.
• Manage systems to avoid unplanned customer‑impacting events.
• Determine maintenance requirements for mechanical, electrical, and fire life‑safety systems with relevant teams.
• Perform other duties as assigned and maintain regular, predictable attendance essential to satisfactory performance.

• High school diploma or equivalent required; advanced qualifications or work‑related experience preferred.
• Solid experience in a similar data‑center facilities environment, or in critical facilities such as hospitals, semiconductor plants, or power plants.
• Hands‑on experience installing, maintaining or troubleshooting large commercial and industrial systems such as chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment systems, VFDs, pumps, HVAC, CRAC/CRAH, humidification systems, water heaters, water/air filters, BMS, PLC controls, emergency standby diesel generators, fuel systems, 480/277 and 208/120 electrical generation and distribution, static UPS systems, double interlock pre‑action systems.
• Proficiency with mechanical, electrical, and fire life‑safety systems used in a data‑centre environment (electrical distribution and layout, transformers, PLCs, generators, switch gear, UPS, etc.).
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and fire‑life‑safety compliance as well as building codes.
• Current knowledge of industrial safety best practices (lockout/tag‑out, arc‑flash protection, OSHA, state regulations).
• Familiarity with data trending, tracking, and analysis using PC‑based integrated critical monitoring systems.
• Ability to process hand and eye requests (tape rotation, rack and stack equipment, inventory, power‑cycle devices, patch cable installation/removal).
• Excellent communication skills, written and oral; ability to coordinate with customers, internal staff, and contractors.
• Ability to supervise and communicate effectively with contractors performing maintenance or upgrade work.
• Fast‑learning, problem‑solving, and multi‑tasking skills; experience in a rigorous process‑driven environment.
• Comfortable working in a high‑stress, fast‑paced environment with shifting priorities and willingness to work nights, holidays, and weekends.
• Must be able to operate hand and machine tools, electrical tools (multimeter, infrared camera), and forklift.
• Required certifications: CPR/First Aid, NFPA 70E, OSHA‑approved forklift certification or ability to obtain one after hire.

• Hourly base salary: $33.90 - $50.90, eligible for overtime pay.
• Eligible for annual bonus based on individual and company performance.
• Benefits: paid time‑off, medical, dental, vision, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401(k) retirement plan.
• Monthly stipend for personal mobile device use if applicable.
• Onsite work at a data‑center facility.

NTT Global Data Centers is a proud Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.