Bilingual Shelter Case Manager

BILINGUAL SHELTER CASE MANAGER JOB DESCRIPTION

FLSA STATUS:
Exempt / Full-time

SUMMARY:

The Shelter Case Manager provides trauma-informed, survivor-centered advocacy and case management services to survivors of domestic violence residing in the emergency shelter. The Shelter Case Manager is committed to promoting a strengths-based, culturally responsive approach, the Shelter Case Manager fosters an environment of safety, dignity, empowerment, and respect while honoring each survivor's autonomy, resilience, and lived experience. The Shelter Case Manager works collaboratively with internal staff and community partners to promote equitable access to services and support survivors on their path toward healing, stability, and self-determination.

DIRECT REPORT:
Senior Manager of Support Services

LOCATION:

Garland Shelter
* Ability to travel to office locations and provide client accompaniment.

SCHEDULE:

Monday – Friday – Generally 9-5 business hours with the ability to set a schedule to meet clients' needs. Some weekends if needed

Hope's Door New Beginning Center (HDNBC) is a non-profit agency providing a continuum of care for individuals who are victims of domestic abuse. HDNBC provides safety, healing, advocacy, and prevention. Find out more here:(Use the "Apply for this Job" box below)..org

• Provide survivor-centered, trauma-informed advocacy and case management services grounded in compassion, empathy, respect, and empowerment.
• Promote and contribute to a workplace culture that values diversity, equity, inclusion, cultural responsiveness, and respect for all individuals.
• Maintain an active caseload of approximately 10–20 survivors, dedicating a minimum of 20 hours per week to direct client services.
• Conduct comprehensive intakes, needs assessments, and ongoing evaluations to identify survivor strengths, priorities, barriers, and service needs.
• Collaborate with survivors to develop individualized service plans that reflect their self-identified goals, choices, and unique circumstances.
• Assist survivors in identifying, setting, and achieving short- and long-term goals related to safety, stability, housing, financial empowerment, legal needs, and overall well-being.
• Maintain regular contact with shelter residents to provide ongoing support, advocacy, case management, and follow-up services.
• Provide information, education, and referrals that support informed decision-making, self-determination, and access to community resources.
• Assist survivors with applications, forms, documentation, and processes necessary to access services, benefits, housing, legal assistance, and other resources.
• Assess eligibility for agency programs and services. When individuals do not meet program eligibility requirements, provide information, referrals, and connections to alternative community resources whenever possible.

• Conduct individualized safety planning with survivors and support the ongoing review and adaptation of safety plans as circumstances change.
• Receive and assess crisis calls, urgent service requests, and walk-in inquiries to determine immediate safety concerns and appropriate interventions.
• Provide trauma-informed crisis intervention, emotional support, and advocacy to survivors experiencing immediate safety concerns or other crises.
• Demonstrate flexibility in supporting crisis advocacy functions during periods of increased demand, staff absences, or operational necessity.

• Provide information regarding survivors' legal rights, options, and available resources to support informed choices and access to services.
• Advocate alongside and on behalf of survivors to reduce barriers and increase access to community resources, services, and systems.
• Provide accompaniment and advocacy, upon survivor request, during interactions with law enforcement, court proceedings, medical appointments, housing appointments, and other service providers.
• Support survivors in navigating complex systems while respecting their autonomy and right to make their own decisions.

• Facilitate support groups, educational workshops, and other programming that promote healing, resilience, self-advocacy, empowerment, and community connection.
• Utilize strengths-based approaches that recognize and build upon survivor resilience, capabilities, and lived experience.
• Encourage survivor autonomy, self-efficacy, and leadership throughout the service process.

• Coordinate services with internal staff and external community partners to ensure comprehensive, survivor-centered support.
• Build and maintain collaborative relationships with housing providers, legal services organizations, healthcare providers, social service agencies, and other community partners.
• Develop, maintain, and regularly update resource information to support effective referrals and service coordination.
• Participate in multidisciplinary case staffing, team…