Customer Service Representative​/Project Manager

Customer Service & Project Manager

Alpha Graphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in-house.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget
• Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Manages the oversight of their jobs through the prepress and production process
• Follows all company policies, procedures, and business ethics codes

• High school diploma or GED required
• At least two years in retail, inside sales, customer service or executive assistant work
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills
• Familiarity with Adobe tools a plus

$37,500.00 - $50,000.00 per year

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Post Net International, Inc. franchisee. If hired, Franchisee will be your employer, not Post Net International, Inc. or any of its affiliates or any other franchisees.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!