Front Office Staff

Responsibilities

• Create a warm, welcoming, and exceptional experience for every patient from check-in through check-out.
• Schedule, confirm, and manage patient appointments while maintaining an efficient and productive doctor and hygiene schedule.
• Verify insurance benefits and eligibility for all applicable clinical appointments.
• Present and discuss treatment plans with patients, helping them understand their recommended care and next steps.
• Conduct financial consultations and clearly communicate treatment costs, insurance benefits, and available payment options, as applicable.
• Collect patient payments and all monies due for services rendered.
• Maintain accurate patient accounts and support Accounts Receivable processes, including billing statements, aging reports, and collections, as applicable.
• File and follow up on insurance pre-determinations and other insurance-related needs.
• Check patients in and out efficiently while ensuring all necessary documentation and information is completed accurately.
• Proactively communicate with patients regarding appointments, treatment, insurance, and financial questions.
• Partner closely with the clinical team to ensure smooth patient flow and a positive patient experience.
• Take ownership of schedule opportunities, cancellations, and openings by working proactively to keep the schedule full and productive.
• Maintain a clean, organized, and professional front office environment.
• Support practice goals and contribute to a positive, accountable, and team-oriented culture.
• Participate in team meetings, training, and ongoing development to strengthen both individual and practice performance.

• High school diploma or equivalent required.
• Minimum of two years of front office experience; dental experience strongly preferred.
• Dental front office experience with scheduling, insurance verification, treatment presentation, and financial discussions preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred; experience with Open Dental is a plus.
• Bilingual in English and Spanish preferred.
• Strong communication and interpersonal skills with a genuine passion for helping patients.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable discussing treatment, insurance benefits, and financial responsibilities with patients.
• Positive, team-oriented attitude with a willingness to support others and take ownership.
• Ability to communicate professionally and effectively with both patients and team members.