Patient Registration Representative

Overview

At Wake Med Health & Hospitals, we believe in delivering care the Wake Way — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

• Accurately register patients by entering demographic and insurance information
• Collect copays and point-of-service payments
• Schedule appointments and assist with follow-up coordination
• Provide exceptional customer service in a fast-paced, high-volume environment
• Serve as a liaison between patients, families, providers, and the care team
• Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

• Availability to cover business hours, days, and holidays
• A passion for helping others and delivering top-tier service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy clinical setting
• Comfort with computers and electronic health records (EHR)
• Previous experience in healthcare registration, scheduling, or customer service is a plus

• High school diploma or equivalent required
• 1 year of customer service or administrative experience preferred
• Healthcare or medical office experience is a bonus

• A culture rooted in compassion, respect, and excellence
• Opportunities for growth and development
• Competitive pay and comprehensive benefits
• A mission-driven team that truly cares about our community

Ready to make a difference from the front desk?

Apply today and help us deliver the Wake Way to Excellence at MyCare 365.

Serving the community since 1961, Wake Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit (Use the "Apply for this Job" box below)..

EOE

Not Applicable

High School Diploma or Equivalent Required

1 Year Customer Service Preferred