Guest Service Rep

As a Front Desk Agent at Spring Hill Suites by Marriott, you will be the face of our hotel, providing exceptional customer service to ensure a memorable experience for all guests. You will handle various front desk operations, including check-in/check-out procedures, reservation management, and guest inquiries, all while maintaining a professional and welcoming demeanor.

Key Responsibilities:

Guest Service:
Greet and welcome guests with a friendly and professional attitude. Address and resolve guest concerns or requests promptly and efficiently.

Check-In/Check-Out:
Manage the check-in and check-out processes, ensuring accuracy in guest information and payment details.

Reservations:
Handle reservations, cancellations, and modifications. Provide information about room rates, availability, and hotel amenities.

Communication:
Communicate effectively with guests, housekeeping, and other hotel departments to ensure guest needs are met and issues are resolved.

Billing:
Process payments, issue receipts, and manage guest accounts with accuracy.

Information:
Provide guests with information about local attractions, dining options, and other services. Assist with booking transportation or making reservations as needed.

Security:
Ensure the safety and security of guests and hotel property by following established procedures and reporting any suspicious activities.

Administrative Duties:
Maintain up-to-date knowledge of hotel policies, procedures, and special promotions. Perform general office tasks, such as answering phones, managing email inquiries, and handling correspondence.

Qualifications:

Experience:

Previous experience in a customer service or hospitality role is preferred but not required.

Skills:

Excellent communication and interpersonal skills. Proficiency in basic computer applications and hotel management software is a plus.

Attributes:
Positive attitude, strong work ethic, and the ability to handle stressful situations calmly and professionally.

Education:

High school diploma or equivalent required. Additional education or certifications in hospitality or related fields are a plus.

Physical Requirements:

Ability to stand and walk for extended periods.

Must be able to lift and carry items up to [25] pounds as needed.

Work Schedule:

Availability to work flexible hours, including weekends and holidays, is required.

Competitive hourly wage.

Opportunities for career growth and development.

Employee discounts on hotel stays and dining.

Health, dental, and vision insurance (for full-time employees).