Information Technology & Systems Specialist

Job Details

Job Location:

Delmar, DE 19940
Position Type:
Full Time

The Information Technology & Systems Specialist supports the company’s technology needs by serving as the first point of contact for employee IT support, coordinating with the company’s outside IT provider, and helping manage key business software systems. This position is responsible for troubleshooting basic hardware, software, access, and connectivity issues, supporting onboarding and offboarding technology needs, maintaining hardware and software records, and assisting with the successful implementation and ongoing use of company systems.

Note this position will be seated at our Delmar, DE location, with occasional travel to our Suffolk, VA and Garner, NC offices.

• Serve as the first point of contact for employee technology questions and basic troubleshooting needs.
• Troubleshoot basic hardware, software, printer, connectivity, email, and access issues.
• Assist employees with password resets, account lockouts, access requests, and permissions for company systems, folders, and software platforms.
• Support the technology portion of employee onboarding, including laptop setup, email access, software access, user profiles, and related equipment needs.
• Support the technology portion of employee offboarding, including removal of system access, return of company equipment, and coordination of secure device wiping when needed.
• Set up and maintain employee building access, including key fobs, alarm codes, and access permissions based on employee role and location.
• Maintain timely communication with employees regarding the status of IT requests and pending support needs.

• Serve as the company’s primary liaison with the outside IT provider/MSP.
• Submit, monitor, and follow up on support tickets with the outside IT provider to ensure timely resolution.
• Coordinate onsite IT support visits when needed and communicate priorities to the outside IT provider.
• Work with the outside IT provider to support reliable operation of company systems, networks, servers, devices, and security tools.
• Help identify recurring IT issues and work with the outside IT provider and leadership to recommend practical solutions.
• Communicate system outages, maintenance windows, or technology-related changes to employees as needed.

• Assist with the administration and ongoing support of the company’s core software systems, including Build Ops, Autodesk, Sage Intacct, and other assigned platforms.
• Support remaining implementation needs for company software systems and help ensure successful adoption by employees.
• Maintain user access, permissions, and license assignments within assigned software platforms.
• Assist with system configuration, user setup, workflow adjustments, and basic troubleshooting.
• Work with leadership and department users to understand system needs and help improve how software platforms are used.
• Develop and maintain basic process documentation, user guides, and training materials for assigned systems.
• Coordinate with software vendors, consultants, and internal users to resolve system‑related questions or issues.

• Build, run, and maintain reports from assigned company software systems.
• Assist leadership and department managers with extracting useful data from company systems.
• Track implementation progress, open issues, and system improvement items as assigned.
• Support ongoing evaluation of software programs to ensure they are meeting company needs.
• Track company software licenses and subscriptions to help ensure licenses are assigned appropriately and used efficiently. Assist with software renewals, user changes, and license compliance.
• Monitor active and inactive users to help avoid unnecessary software costs.
• Maintain accurate records of company software platforms, users, costs, renewal dates, and vendor contacts.

• Maintain an accurate inventory of company technology equipment, including desktops, laptops, tablets, iPads, monitors,…