Bench - Guest Service Mgr Level V Job Garner area,North Carolina USA,Retail

Overview

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!

Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets.

After training, Bench Department Managers are expected to fill a Department Manager role within 30 miles of their home. If no position is open, they will remain in their bench role until one becomes available.

Responsibilities

1. Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.

2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.

3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.

4. Deliver on-the-job training (OJT) programs and materials.

5. Drive measurement based continuous improvement of OJT.

6. Select, train and develop Guest Service Leaders.

7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.

8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.

9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.

10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.

11. Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.

12. Process guest orders, including performing functions of cashiers or guest service clerks.

13. Perform guest service desk functions as needed.

14. Ensure that an accurate daily cash count is completed.

15. Ensure bank deposits are completed daily according to policy.

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