Loss Prevention Manager

Loss Prevention Manager

The Loss Prevention Manager (LPM) – leads the effort to efficiently and effectively provide risk mitigation, provide security oversight, and protect People, Property, & Data within the assigned location. If you are curious and want to challenge your conventional view of an LP role, this role within Amazon will provide that challenge! The Loss Prevention Manager designs their LP program for their site, aligning with network goals and strategically drives teams to meet and exceed goals.

You will have the ability to positively impact at a network level designing new programs, initiatives, and ideas. The LPM delivers for their internal and external customers, exceeding expectations with innovative ideas. This leader creates an environment of inclusion and diversity and develops their teams to succeed.

• Enhance, track, and report on metrics, using key performance indicators to improve performance and achieve results in a timely manner.
• Utilize continuous improvement to drive process enhancement and increase efficiency.
• Identify best practice trends within the market relating to physical security while developing an implementation roadmap for site location.
• Engage, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and appropriate escalation path.
• Ensure that team members understand internal Amazon policies, Global Security Operations, and Loss Prevention vision and values, to align performance with internal and external partners.
• Assist with investigations of internal and external theft and fraud; conduct interviews when appropriate.
• Use tools to identify inventory defects and create strategic plans to mitigate losses.
• Manage performance expectations of all security services teams and third‑party vendors, ensuring service‑level agreements outlined in each master service agreement are followed properly.
• Serve as a subject‑matter expert in identifying, promoting, and implementing security best practices, ensuring proper evaluation of current and future security needs.
• Hire, develop, and retain team members who increase security services acumen when needed.
• Have a high level of influence within the team and site to drive Loss Prevention best practices.
• Plan, implement, execute, and manage all Loss Prevention incidents and events.
• Effectively address loss mitigation, physical security considerations, and all workplace violence incidents per policy.
• Travel up to 25% domestically.
• Cover a 24/7 operation; candidates must work all shifts, including nights, weekends, and holidays, with some overnight shifts as necessary.
• Work in an industrial environment that requires walking up to 5 miles a day and the ability to lift up to 20 lbs. with or without reasonable accommodations.

Assists in coordinating and gathering tools and resources for investigations of internal and external theft and fraud as well as granting approvals for investigative interviews. Identifies market trends relating to physical security and the action items that will assist in implementation of best practices in designated site(s)/region(s). This role is directly responsible for recruiting, hiring, developing and retaining candidates who raise the performance bar in Loss Prevention.

Directly coordinates and assists with staffing open LP positions in the network by participating in phone screens and exempt level PODs. As a senior/regional leader, the role ensures that team members understand, align performance and actions with the vision and values of the region and effectively partner with internal customers in evaluating current and further security services, processes, and indications in area of responsibility.

Develops and leads business cases for areas of responsibility that receive required approval, financial and technical resources, and the support of appropriate management to enact desired change. Using advanced professional concepts, the LPM/RLPM resolves complex issues and operates with significant autonomy and discretion.

Global Security Operations (GSO)…