Beverage Equipment Service Tech

About Pepsi Bottling Ventures

Pepsi Bottling Ventures (PBV) is the nation’s largest private bottler and distributor of Pepsi beverages. PBV is jointly owned by Suntory and Pepsi Co and operates in North Carolina, South Carolina, Maryland, and Delaware. At PBV, we spread home‑grown joy in a special Pepsi Bottling Ventures way.

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PBV is seeking a Beverage Equipment Service Tech A to join our team.

We are jointly owned by Suntory, a family‑owned business founded in Japan over 125 years ago known for its beverages and innovative spirit, and Pepsi Co, a global leader in convenient foods and beverages with a legacy that spans 125+ years. We represent Suntory’s non‑alcoholic beverage industry in the United States and have an 80‑year legacy of providing Pepsi Co products to the Carolinas and beyond.

We manufacture, sell, and distribute Pepsi Co and other beverages. We operate in five states and supply Pepsi Co beverages to most of the market in our geographic regions. We also develop and distribute our own line of beverages, producing and growing a product line nationally.

We bring you the beverages you love. As part of Suntory, we believe in dreaming big, pursuing our ambitions, growing for good, and giving back to society. We innovate to create new beverages like our Nature’s Twist refreshing lemonade line and continuously expand our beverage portfolio to bring joy to our customers.

Integrity, teamwork, accountability, adaptability, and communication are core values that we expect from all team members.

This role effectively and efficiently provides repair service within an assigned territory to all vendors, coolers, fountain, and other designated equipment. The technician delivers exceptional customer service while representing PBV with each customer. The role requires learning PBV operations, specific industry equipment, repair processes, and governmental guidelines.

• Provides “Service that Sells.” Interacts with customers daily to diagnose, educate and support while ensuring customer expectations and PBV business objectives are met.
• Possesses advanced skill set of Beverage Equipment Service Technician
  
  B.
• Maintains and manages equipment, including diagnostics, repair, and testing components using electrical, mechanical, and pneumatic testing equipment.
• Meets Pepsi‑Cola North America (PCNA) quality objectives, including preventive maintenance (PM) performed and reactive repair (RR) to drive revenue.
• Uses hand‑held computer to ensure accuracy of call detail, parts management, equipment location, and work performed.
• Reviews daily activity to re‑assign work within territory.
• Manages and controls truck operation, cleanliness, and parts inventory. Meets commercial vehicle regulations.
• Other duties as assigned.

• High school diploma or equivalent.
• At least two (2) years of experience in beverage equipment repair or a related field (small appliance, plumbing, electrical, refrigeration).
• Coursework in the aforementioned fields may substitute for experience.
• Good oral and written communication skills.
• Able to meet PBV’s driving guidelines; valid driver’s license with good driving record.
• Must be able to travel daily to assigned accounts; overnight travel may be required.
• Understanding of electrical components, electronics, plumbing, board‑level schematics, refrigeration, vending/fountain equipment repair, parts, and troubleshooting.
• Attention to detail, patience, and problem‑solving ability.
• Ability to work hours necessary to complete assigned tasks.
• Knowledge of principles and processes for providing customer service, including needs assessment, quality standard, and evaluating customer satisfaction.
• Public safety and security knowledge of relevant equipment, policies, and procedures for the protection of people,…