Bilingual Patient Support Specialist - Hybrid

Updated:
Today

Location:

Garner, NC, United States

Job
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You are a patient‑focused professional who thrives on solving problems, building trust, and delivering a positive patient experience.

This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

• High school diploma or equivalent required
• 1–3 years of experience in customer service, call center operations, or a related field
• Bilingual in Spanish and English (written and verbal)
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

• Experience with in the pharmaceutical, healthcare, or life sciences industry

Competitive compensation package, health benefits including medical, dental, and vision; company match 401(k); flexible paid time off and sick time; compliance with statutory paid sick time requirements.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).