Benefits Assistant, Administrative​/Clerical

About the Position

The Benefits Assistant supports an assigned client to provide administrative support to the client’s Human Resources department and employees. Responsibilities include operating between two office locations to support employee communication and a range of client‑specified receptionist and general clerical services.

Location: This position is fully onsite at Methodist Hospital. Monday, Tuesday, Wednesday, and Friday:
Northlake Campus – Gary, IN;
Thursday:
Southlake Campus – Merrillville, IN.

Hours: Monday–Friday, 8:00 AM – 5:00 PM

• As a support member of the Benefits Team, develops a comprehensive understanding of the client’s benefit programs and serves as one of the primary points of contact for benefit‑related questions and support.
• Greets and supports walk‑in employees and visitors to the HR department. Serves as a liaison between the client’s Human Resources department and employees to route individuals to the correct resource.
• Provides a variety of support services; based on client needs, duties may include (but are not limited to) the administration of responding to basic benefit‑related questions; processing incoming mail or email requests; filing documents and similar clerical duties.
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client.
• Accurately tracks employee services and client support in appropriate systems.
• Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately.
• Performs other duties as requested.

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Professional experience demonstrating client‑oriented service skills.
• Professional experience demonstrating self‑driven solutions with little supervision.

Proven professional experience following a step‑by‑step process while using deductive reasoning to produce positive outcomes.

• Higher education or equivalent combination of education, training, and experience in a related field.
• Working knowledge of benefit insurance products including core and/or voluntary benefit insurance.

• Paid training and ongoing professional development.
• Company‑provided equipment.
• Comprehensive medical, dental, and vision coverage, including a wellness program.
• Additional voluntary benefit options.
• 100% employer‑paid benefits.
• 401(k) retirement plan with company match.
• Pet insurance.
• Immediate vacation accrual.
• Paid holidays, effective upon hire, including:
  • 11 company‑observed holidays
  • 2 floating holidays
  • 2 personal days
  • 2 volunteer days
• Employee referral bonus program.

The starting hourly pay range for this position is $20‑23 per hour.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job‑related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.