Medical Office Receptionist

At Marram Health Center of Gary, we are dedicated to providing exceptional healthcare services to our community. As a Medical Office Receptionist, you will play a vital role in ensuring the smooth operation of our front desk and supporting our medical staff in delivering quality care.

We are seeking a full-time Medical Office Receptionist to join our team. As a Medical Office Receptionist, you will be responsible for providing excellent customer service, answering phone calls, scheduling appointments, and performing various administrative tasks.

• 401K with 20% company matching
• 11 paid holidays
• Competitive wages
• Generous PTO
• Employee discounts (YMCA)
• Employee referral program
• HSA/FSA accounts
• Medical, dental, and vision insurance
• Tuition assistance up to $200/month
• Education loan assistance up to $5250/year
• Casual Fridays
• Company paid life insurance policy
• Company paid long term disability
• Optional insurances (short term disability)
• Employee recognition events
• Employee Assistance Program
• Free health screenings

• Provides clerical support for a federally qualified health center
• Answers and redirects telephone calls
• Maintains medical staff/department schedules and calendars
• Performs check-in and check-out of clients
• Receives payments from clients for co-pays and payments on account
• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department
• Data entry of information using the appropriate format and agency guidelines
• Coordinates and communicates information with internal and external customers
• Flags client appointments for HAP's
• Makes appointment reminder calls to new clients
• Performs deposit of office cash receipts
• Contacts, schedules appointments and processes paperwork for referrals
• Initiates ROI forms for info requested by medical staff from other providers
• Scans documents and insurance cards
• Coordinates client requests for ROI and form completion
• Monitors no-shows/cancellations and sends letters to clients as appropriate
• Requests/tracks needed health records
• Receives, sorts, forwards office mail
• Communicates in-patient consultation requests to medical staff
• Maintains updated medical staff schedules and on-call calendar
• Formulates reports for the department, associated committees and reports as requested
• Provides clerical support (copying, collating, form completion) for medical staff
• Copies agency-wide e-mail notices for medical staff
• Maintains adequate supplies inventory (office, charting, etc.)

• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department
• Data entry of information using the appropriate format and agency guidelines
• Coordinates and communicates information with internal and external customers
• Flags client appointments for HAP's
• Makes appointment reminder calls to new clients
• Performs deposit of office cash receipts
• Contacts, schedules appointments and processes paperwork for referrals
• Initiates ROI forms for info requested by medical staff from other providers
• Scans documents and insurance cards
• Coordinates client requests for ROI and form completion
• Monitors no-shows/cancellations and sends letters to clients as appropriate
• Requests/tracks needed health records
• Receives, sorts, forwards office mail
• Communicates in-patient consultation requests to medical staff
• Maintains updated medical staff schedules and on-call calendar
• Formulates reports for the department, associated committees and reports as requested
• Provides clerical support (copying, collating, form completion) for medical staff
• Copies agency-wide e-mail notices for medical staff
• Maintains adequate supplies inventory (office, charting, etc.)

• High School diploma or G.E.D. required
• A certificate or degree from a vocational or technical school preferred
• Six months related work experience/training preferred