VP Sales Operations

The Vice President of Sales Operations leads the operational engine behind the commercial organization. This executive owns the end-to-end infrastructure that converts a signed agreement into a live, reporting, revenue-producing client relationship - and the systems, data, and processes that allow sales leadership to forecast and manage the business with confidence.

Reporting to the Chief Commercial Officer, this role consolidates five functions that are frequently fragmented across a growing organization: client implementation, customer reporting, Salesforce administration and pipeline governance, commercial process improvement, and forecasting and reporting. Bringing these functions under unified leadership eliminates the handoff gaps between sales and operations, creates a single source of truth for commercial data, and frees quota-carrying team members to sell rather than administrate.

The successful candidate is equating parts operator and analyst. They are credible with sales leaders because they understand how deals are won, credible with clients because they understand what implementation and reporting demand in a regulated healthcare environment, and credible with executive leadership because the numbers they produce hold up to scrutiny.

Owns the client onboarding function from executed contract through stabilized steady-rate operation.

Lead the implementation team responsible for onboarding new clients and expanding existing accounts into additional service lines, jurisdictions, or products.

Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria, scaled appropriately for accounts of differing size and complexity.

Serve as executive owner of the handoff between sales and operations, ensuring commitments made during the sales cycle are documented, feasible and fulfilled.

Drive accountability for time-to-go-live and time-to-first revenue, identifying and removing the recurring bottlenecks that extend onboarding timelines.

Coordinate cross-functional implementation dependencies across clinical operations, network, IT, and integrations, billing, compliance, and account management.

Oversee client-facing implementation communication, including kickoff, status reporting, escalation paths, and post-go-live rather than lagging behind it.

Owns the reporting that clients and prospects receive, and the standards that govern it.

Lead the team responsible for recurring client reporting, including savings and outcomes reporting, utilization, program performance, and service level reporting.

Build and maintain a standardized reporting catalog and templates that reduce resilience on custom, manually assembled deliverables.

Establish governance over metric definitions, calculation methodology, and data sources so that figures are consistent across client reports, sales materials, and internal dashboards.

Support the commercial team with reporting and analytics required for quarterly business reviews, renewals, RFP responses, and expansion opportunities.

Partner with technology and data teams to automate report generation and move the function from manual production toward self-service and scheduled delivery.

Ensure all client reporting complies with applicable privacy, data protection, and contractual confidentiality requirements, including protected health information handling.

Manage the intake prioritization process for ad hoc reporting requests, protecting the team's capacity while maintaining responsiveness to revenue-critical needs.

Owns the CRM as a business system and the integrity of the pipeline it contains.

Serve as business owner of Salesforce, directing administration, configuration, release management, integrations, and the supporting sales technology stack.

Define and enforce the pipeline architecture, including opportunity stages, stage-exit criteria, required fields, product and service line taxonomy, and territory and account hierarchy.

Establish and monitor data hygiene standards, with clear ownership, routine auditing and remediation of incomplete or state records.

Govern the sales technology roadmap and vendor relationships, evaluating and rationalizing tools for sales engagement, conversation intelligence, proposal and contract management, and data enrichment.

Drive user adoption through training, enablement documentation, and workflow…