Plant Customer Service Representative

Job Opening:
Plant Customer Service Representative
Location: Gary, IN 46402
Pay: $18-$20 per hour
Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Position Overview:

We are seeking a detail-oriented and customer-focused Plant Customer Service Representative to manage the customer order process and support daily operations in a fast-paced manufacturing environment. This role is critical in driving on-time delivery and ensuring a top-tier customer experience.

Key Responsibilities:

• Enter and manage customer orders in the ERP system accurately and on time
• Communicate with customers via email and phone regarding orders, inquiries, updates, and changes
• Ensure timely deliveries by coordinating with scheduling, production, and shipping
• Handle filing, billing, and purchase order coordination with internal departments
• Follow up on past-due accounts and enter quality complaints when needed
• Maintain detailed product specifications and manage inventory for key customers
• Collaborate with sales and service teams to fulfill customer needs
• Identify and resolve order issues before production
• Recommend improvements to enhance the customer experience

Qualifications:

Education:

• High school diploma or GED required

Experience:

• 2+ years in a customer service role (manufacturing experience preferred)
• ERP system knowledge (order entry/returns) is a plus
• Proficiency in MS Word, Outlook, and Excel

Key Competencies for Success:

• Adaptability
• Strong Communication Skills
• Customer Focus
• Interpersonal Savvy
• Attention to Detail
• Time Management

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Amber Kemp