Dental Assistant II

Summary/Objective The Dental Assistant I is responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of North Shore Health Centers. The assistant performs patient intakes and is responsible for sterilization of instruments, cleaning and preparing operatories. In addition, the Dental Assistant I assist in maintaining inventory control of dental instruments and supplies.

Essential Functions Answer patient’s inquiries (on phone or in person), receives and seats patients, and prepares patient for exam/procedure.

Dismisses patients, assisting them from office and procedure room, enters services rendered on patients’ records.

Recording treatment information in electronic patient records.

Arranges equipment, pre-tray setups, dental materials and supplies.

Provide assistance during dental procedures by transferring instruments, manipulating dental materials, retracting and evacuating oral cavity.

Perform simple laboratory procedures (such as pouring impressions, sterilizing instruments, fabricating acrylic impression trays, fabricating temporary crowns/bridges).Assist lead in the ordering, stocking, taking inventory, distribution of supplies, ensures supplies and equipment are clean and put away after use.

Communicate directly with patients; communicates in an appropriate and positive manner to guide and re-assure patients, as well as supports the patient care mission of the organization.

These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned, and duties are subject to change at management's discretion.

Competencies Planning and strategic foresight

Responsible Decision Making Integrity and accountability

Innovation and creativity

Adaptive and flexible

Leadership, teamwork, and conflict resolution

Professionalism and work ethic

Empathy

Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful eraction with others is constant and interruptive.

Travel Travel within Northshore locations will be frequent for this position. Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications High School Diploma, Transcripts, or Equivalent Basic Life Support (BLS) certified within 2 weeks of hire Preferred Role Qualifications Formal training as a dental assistant

Two years of experience working within a healthcare setting

Required Skills Ability to analyze situations and solve problems at strategic and tactical levels

Excellent interpersonal and customer service skills

Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

Practiced at organization and planning

Employ Critical thinking and problem solving

Maintains composure and operates with emotional intelligence

Ethical reasoning and decision-making

Strong attention to detail

Receptive and responsive to feedback

Excellent verbal and written communication skills

Time management, prioritization, and sense of urgency

Proficient with Microsoft Office Suite or related software
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