Supervisor, Sportsbook

Supervisor, Sports book page is loaded## Supervisor, Sports book Apply remote type:
Onsite locations:
Hard Rock Casino Northern Indiana time type:
Full time posted on:
Posted Yesterday job requisition :
R1927

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

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* POSITION SUMMARY:

** The incumbent for this role is a well-rounded individual with experience in the sports wagering/casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as our dedicated Sports book Supervisor.  This role will report to the Sports book Manager and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Retail and Online Sports book and its related products.
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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** Supervise a team of Sports book Hosts and Dual Rate Sports book Supervisor/Host both at the Retail counter and Online sports book.
* Manage Sports book staff schedules.
* Record wager requests from patrons and input them into the wagering system.
* Manage a cash drawer for taking wagers and making payouts.
* Approve large wagers and pay out large wins.
* Reconcile cash drawers for Sports book Hosts at the end of their shift.
* Commit to detecting and advising customers at risk of potential responsible gaming issues.
* Effectively communicate T’s & C’s to customers regarding wagering rules and policies.
* Promote and educate patrons on the availability of all sports related products and wager types.
* Serve as point of escalation for all customer disputes that hosts cannot resolve themselves.
* Ensure the retail and online Sports book operation remains compliant with regulations at all times.
* Train and mentor Sports book staff on best business practices per company guidelines.
* Assist the Sports book Manager with internal staff audits and evaluations.
* Participate in investigations related to payments fraud and game play disputes.
* Develop and maintain an outbound sales/VIP program for Sports book staff.
* Participate in our outbound sales/VIP program as time allows.
* Monitor real time reports and ensure proactive contact to customers.
* Support the Sports book Manager with the audit of the customer UI/UX in an effort to identify touch points and interactions that need to be enhanced.
* Perform work regularly and adheres to all Indiana Gaming Regulations.
** NON-ESSENTIAL JOB FUNCTIONS
*** Attend seminars when needed.
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
* Associate’s Degree in Financial, Business or related field or more years of progressively responsible experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations preferred or an equivalent combination of training, education and experience.
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* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc.):
*** Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts.
** KNOWLEDGE OF:
*** Knowledgeable with Sports wagering terminology.
* Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
* Principles of…