Box Office Representative - Hard Rock

Position: Box Office Representative - Hard Rock Live
## Box Office Representative - Hard Rock Live Apply locations:
Hard Rock Casino Northern Indiana time type:
Part time posted on:
Posted Todayjob requisition :
R1106

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

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* POSITION SUMMARY:

** The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.
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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
* Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
* Effectively explains seating diagram for Hard Rock Live.
* Maintains accountability of a $500 bank drawer, balances bank at end of shift.
* Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
* Issues cash and comp concert tickets and VIP credentials.
* Helps with inventory control of ticketed shows.
* May distribute promotional coupons and gifts.
* Attend and participate in meetings, completing follow-up as assigned.
* Attend and participate in off property functions and events as assigned.
* Perform work regularly and predictably.
* Other duties as assigned.
** NON-ESSENTIAL JOB FUNCTIONS
*** Attend seminars when needed.
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
* One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.  This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.
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* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc.):
*** Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations
* Must successfully pass background check
* Must successfully pass drug screening
* Must be twenty-one (21) years of age
* Must be able to work holidays and weekends, as well as flexible shifts.
** KNOWLEDGE OF:
** Computer literacy with good oral and written English communication skills required.
* Excellent phone etiquette and guest relations skills are also required.
* Multi-lingual skills preferred.
* Understanding of and experience in ticketing.
* Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
* Pertinent federal, state, and local laws, codes, and regulations.
* Cash handling, marketing and sales techniques.
* Experience with TM1 Sales and TM Host System preferred.
** ABILITY TO:
*** Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
* Ability to learn Ticketmaster Host System.  Previous experience preferred.
* Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
* Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
* Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a…