Member Services Specialist - Midtown

Job Responsibilities

• Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity.
• Use consultative selling techniques to analyze and provide solutions for members’ financial needs and to make sales referrals to specialized areas of the credit union based on perceived and unperceived need.
• Proactively make outbound sales calls to inform members about a wide variety of financial services solutions that will meet their needs and deepen the member experience and relationship.
• Open new membership accounts and business accounts, make member‑directed modifications to accounts and perform paying and receiving transactions on members’ accounts.
• When needed, represent the credit union at community events and be available to local businesses within the community when asked.
• Have strong knowledge of consumer and small business deposit accounts including compliance and regulatory requirements.
• Have strong knowledge of consumer lending products (including home equity) and experience with reading, understanding, and interpreting credit reports.
• Present a professional image in dress, speech, behavior, and attitude to create a positive first impression.
• Work well under pressure and meet deadlines as expected.
• Complete other projects and/or responsibilities as added at manager’s discretion.
• Comply with applicable laws and regulations, including but not limited to: OSHA, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• High school diploma or equivalent.
• Motivated self‑starter with experience meeting productivity goals while maintaining passion for service, attention to detail, and effectively cross‑selling credit union financial products.
• Minimum of two+ years retail sales and/or customer service experience.
• Previous teller and member service specialist and/or personal banker experience.

• Able to cross‑sell members and potential members on credit union products and services.
• Excellent communication, customer service, and interpersonal skills.
• Demonstrates tact and professionalism in representing WeStreet with members.
• Strong attention to detail.
• Effectively follow‑up and respond to common inquiries and issues from members.
• Ability to work with mathematical concepts in practical situations.
• Ability to use a computer keyboard and ten‑key machine.

• Enthusiastic
  :
  Shows intense and eager enjoyment and interest.
• Detail Oriented
  :
  Capable of carrying out a given task with all necessary details to get the task done well.
• Team Player
  :
  Works well as a member of a group.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.