Clinical Care Coordination and Navigation Supervisor

Job Details:

Job Location:

Corporate Headquarters - Gary, IN 46402, Position Type:
Full Time, Education Level: 4 Year Degree,

Travel Percentage :
Up to 25%, Job Category:
Health Care, Job title Clinical Care Coordination & Navigation Supervisor Position summary The Clinical Care Coordination & Navigation Supervisor provides daytoday operational and clinical guidance for a team of care coordinators/patient navigators who support patients with navigation, outreach, social drivers of health, and basic care management across primary care and behavioral health. The Supervisor works closely with clinical and operational leaders to ensure care coordination and navigation services are patient centered, culturally responsive, and aligned with HRSA, FSSA/DMHA expectations for enabling services and whole person care.

Essential duties Provides daytoday supervision, coaching, and support to a team of care coordinators/patient navigators (formerly case managers), ensuring consistent, high quality navigation, outreach, and care coordination services. Oversees care coordination activities such as outreach, appointment reminders, followup after hospital/ED visits, and coordination between primary care, behavioral health, and specialty providers. Ensures staff assist patients in addressing social drivers of health (e.g., housing, food, transportation, utilities, benefits) by linking them to internal programs and community based resources and documenting these activities appropriately.

Guides staff in developing and implementing patient centered care coordination plans, focused on engagement, self-management support, and reducing barriers to care, with clear documentation in the EHR or care management tools. Develops, maintains, and refines workflows for patient navigation (referrals, warm handoffs, tracking of pending services, and followup on missed appointments) in collaboration with primary care, behavioral health, and enablingservices leaders.

Monitors worklists, registries, and other population health tools to ensure timely outreach, followup on care gaps, and appropriate distribution of work among care coordinators. Reviews key metrics (e.g., outreach attempts/completions, navigation encounters, followup after ED/hospitalization, SDOH screenings and referrals) and uses data to identify trends, inform workflow changes, and support quality improvement efforts. Provides training and ongoing coaching to staff on communication skills, boundaries and role clarity, trauma informed and culturally responsive approaches, documentation standards, and use of EHR/care management tools.

Collaborates with clinical leaders (medical, nursing, behavioral health) to clarify the appropriate division of responsibilities between licensed clinical staff and nonlicensed care coordinators/navigators. Ensures that care coordination and navigation activities are consistent with organizational policies and applicable privacy/confidentiality requirements, including special protections for behavioral health and substance use information. Participates in interviewing, hiring, onboarding, and performance evaluation of care coordination staff, and addresses performance concerns in partnership with HR and leadership.

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Qualifications Bachelor’s degree in social work, nursing, psychology, public health, or related human services field required; master’s degree preferred. Strong preference for a current clinical license (e.g., LCSW, LCPC, RN, or similar) to support clinical decision making and collaboration with licensed providers. Three (3) or more years of experience in care coordination, case management, patient navigation, or related work in a health center, behavioral health, hospital, or community based setting.

At least one (1) year…