Banquet Manager

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Under the direction of the Director, Food and Beverage, the Manager, Banquets plans and directs the overall Banquets operations including Hard Rock LIVE and concessions. Owns all related management functions to ensure a positive guest experience through exceptional service and planning; acts as a key leader and example to the department, ensures accurate record‑keeping, prepares, reviews and analyzes reports.

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino’s departmental policies and procedures.
• Supervise the Banquet admin duties, to ensure that all payroll, schedules, Banquet Event Orders, and reports are completed in a timely manner.
• Leads by example, creating an environment focused on hospitality, service, and product quality.
• Hires and discharges employees according to established personnel policies and procedures, ensuring appropriate staffing levels are consistently met.
• Implements and conducts orientation, training classes and evaluation programs.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F&B Meetings and Pre‑Convention Meetings.
• Works in unison with Sales, Marketing, Culinary, FOH Leadership to communicate a clear operating direction based on a sound understanding of the business’ strengths, weaknesses, and opportunities.
• Collaborates with Food & Beverage in designing, planning, and pricing of all menus.
• Collaborates with Entertainment on the preparation and execution of all live events and banquets.
• Communicates professionally and effectively with live entertainment representatives to ensure all hospitality and catering needs meet expectations.
• Ensures guest service according to established standard of quality.
• Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing, and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.
• Prepare and adhere to monthly budget and monthly payroll forecast.
• Review weekly forecast and prepare for scheduling.
• Advises staff of and adheres to established property policies, food and beverage policies, labor regulations, food safety, and liquor laws.
• Maintains food safety and cleanliness standards in all food/beverage service work areas and concessions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard‑free work environment within area of responsibility.
• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such.
• Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required.
• Ensures strong fiscal responsibility is demonstrated by staff.
• Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and take corrective action as necessary.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly…