People & Operations Specialist

Join Crossroads YMCA the People & Operations Specialist, where your organization skills and people-first mindset create lasting impact!

POSITION SUMMARY:

The People & Operations Specialist is a vital member of the YMCA branch leadership team, providing comprehensive administrative and human resources support to ensure efficient branch operations. This role supports executive leadership, manages a range of people operations functions, and plays a key role in fostering a positive, inclusive, and mission-aligned work environment. The People & Operations Specialist not only supports staff—they embody the values of the YMCA.

They serve as a trusted presence and mission-driven leader who helps create a workplace where employees feel valued, supported, and inspired to serve their community.

Why This Role May Be a Great Fit for You Enjoy being the person who keeps things organized, moving, and on track.

Like balancing administrative work with people-focused responsibilities.

Find purpose in supporting employees and creating a positive workplace culture.

Are energized by solving problems, helping others, and handling a variety of tasks throughout the day.

Appreciate meaningful work connected to community impact and the YMCA mission.

Work well independently while also collaborating with leadership and staff.

Can maintain professionalism and confidentiality in sensitive situations.

Enjoy a role where no two days are exactly the same.

This role offers the opportunity to:

Build experience in human resources, operations, and nonprofit leadership.

Work closely with executive leadership and gain exposure to branch operations.

Support employee engagement, onboarding, recognition, and retention efforts.

Make a direct impact on staff experience and community service  part of an organization focused on healthy spirit, mind, and body for all.

Why This Role May Not Be the Best Fit This position may be challenging for someone who:

Prefers highly predictable or repetitive workdays.

Dislikes balancing multiple priorities and shifting demands.

Is uncomfortable handling sensitive employee matters confidentially.

Prefers limited interaction with staff, leadership, or members.

Struggles with follow-through, organization, or attention to detail.

Becomes overwhelmed in fast-paced or service-oriented environments.

Prefers strictly administrative work without people operations responsibilities.

At times, this role may involve:

Managing competing priorities and urgent requests.

Supporting difficult conversations or employee concerns.

Handling time-sensitive administrative and HR processes.

Navigating interruptions while maintaining accuracy and professionalism.

Assisting with incident documentation, investigations, and policy compliance.

What You’ll Be Doing Administrative & Operational Support Provide day-to-day administrative support to the Executive Director and branch leadership team.

Coordinate meetings, agendas, notes, and follow-up actions.

Organize schedules, records, reports, and communication materials.

Support office operations and branch administrative functions.

People Operations & HR Support Coordinate onboarding and offboarding processes.

Maintain confidential employee records and HR systems.

Assist with payroll, timekeeping, benefits documentation, and employee status changes.

Respond to employee questions regarding HR policies and procedures.

Support staff training, recognition, and engagement initiatives.

Employee Relations & Workplace Culture Serve as a resource for employees and supervisors.

Assist with documenting employee relations concerns and incident investigations.

Promote a respectful, inclusive, and mission-aligned workplace.

Support retention, communication, and employee engagement efforts.

Risk Management & Compliance Help support a safe environment for staff and members.

Assist in implementing YMCA policies and employment law compliance practices.

Support documentation and follow-up related to workplace incidents or concerns.

What Success Looks Like in This Role Successful People & Operations Specialists are:

Dependable and highly organized.

Approachable, professional, and solution-oriented.

Comfortable balancing people support with…