Business Analyst; Enterprise Asset Management – KloudGin and Municipal Implementation

Responsibilities

• Work closely with city stakeholders, utility departments, and public works teams to gather, analyze, and document business processes and requirements for EAM (linear and vertical) implementations.
• Provide subject matter expertise on asset management, work management, and permitting processes commonly used by cities and municipalities.
• Act as a trusted advisor to clients, ensuring smooth adoption of Kloud Gin EAM.
• Create functional documentation including business process maps, use cases, test scripts, and user guides.
• Map existing processes to Kloud Gin’s modern cloud platform.
• Translate requirements into functional specifications for Kloud Gin configuration and integrations.
• Support gap analysis between current workflows and target system functionality.
• Collaborate with solution architects, technical consultants, and developers to ensure business needs are met.
• Assist with change management, data migration validation, and system rollout support.
• Monitor and report on project progress, risks, and issues to project management and stakeholders.

• 5+ years hands-on experience with City Works, implementing or supporting cities and municipalities.
• Strong understanding of city public works, utilities, asset management, and permitting workflows.
• Proven experience as a Business Analyst or Functional Consultant in enterprise software implementations.
• Excellent skills in gathering and documenting requirements, detailed process mapping, and story boarding.
• Strong communication and facilitation skills and the ability to engage with both business users and technical teams.
• Ability to work independently and collaboratively in a fast-paced, client-facing environment while clearly and consistently communicating within organizations.

• Experience with multiple common city and municipal platforms such as City Works, Tyler Munis, Open Gov, Nexgen EAM, Hexagon, and Maximo.
• Exposure to multiple utilities (water, gas, electric) and public works projects.
• Familiarity with SaaS/ Cloud implementations.
• Knowledge of and experience integrating with Esri GIS (ArcGIS), financial systems, or permitting systems.

• Opportunity to be part of a rapidly growing utility and publicly focussed enterprise SaaS company.
• Direct impact on transforming how cities and utilities manage their assets and field operations.
• Collaborative culture, continuous learning, and career growth.