Field Engineer

Client
- Telecom

Duration - 12+ months

Position
- Hybrid (4 Days on site)

Job Summary:

We are seeking a highly Field Engineer III to join our remote network surveillance and troubleshooting team supporting the company's 5G RAN network. This on-site role focuses on monitoring, testing, maintaining, and restoring the 5G RAN network. The ideal candidate will lead Tier II field diagnostics, outage restoration, and mentor Tier I NOC staff while supporting new 5G site deployments and fronthaul transport initiatives.

• Provide on-site operational support to detect incidents, troubleshoot problems, and implement resolutions for deployed 5G Core, RAN, Transport, and other network systems nationwide.
• Quickly analyse RAN service and system issues, determine corrective actions, implement service restoration steps, and upscale complex issues as needed.
• Document corrective actions in ticketing systems and ensure proper escalation processes.
• Contribute to process improvement initiatives, identify automation opportunities, and improve overall service uptime and customer experience.
• Support high-stress network outage situations, collaborating with Tier II engineers, Tier I technicians, field operations, vendors, and executive leadership.
• Engage internal and vendor support teams to resolve critical or time‑sensitive network impairments.
• Collect traces for network faults using vendor‑specific tools and network probes.
• Develop and update technical documentation, including troubleshooting guides, MOPs (Method of Procedure), and technical specifications for system changes.
• Assist stakeholders in defining business and system requirements for new technology deployments.
• Support ongoing CI/CD, orchestration, and automation initiatives for network operations.
• Conduct semi‑annual and annual site maintenance and document all activities accurately.
• Provide incident reviews, root cause analysis, and lessons learned to improve network reliability and processes.

• Must be able to work on‑site in the Atlanta market.
• OSHA 10 Certified & RF Awareness.
• Samsung Wireless 5G Deployment and Integration certification (Radio & CUDU) - Highly Desired.
• Minimum 2 years of experience in Transport Knowledge and Troubleshooting (Backhaul, Fronthaul).
• Experience performing construction site pre‑walks and evaluating operational safety.
• Proficient in alarm monitoring, fault identification, event tracking, documentation, and escalation.
• Ability to perform in high‑stress environments and manage urgent issues with professionalism.
• Strong communication skills, both verbal and written, with the ability to convey technical and non‑technical concepts effectively.
• Extensive knowledge of computer systems, network monitoring applications, OSI layers, and electronic test equipment.
• Advanced understanding of cell site topology, transport systems, RF KPIs, and 5G RAN split functions (RU, DU, CU, CP, UP, 7‑2x).
• Ability to read and interpret RAN artifacts, CIQs, network diagrams, call flow documents, and deployment MOPs.
• Experience creating root cause analyses (RCAs) and reporting to executive leadership.
• Ability to quickly learn new tools and systems and multitask effectively.

• First Aid/CPR
• CPI Certified

GCS is acting as an Employment Business in relation to this vacancy.