Operations Manager

Reports To: Executive Director
Location: Gary, IN
Status: Full-Time | Exempt
Ministry/Organization: Sojourner Truth House, Gary, IN

Position Summary:

The Operations Manager is a mission-driven leader responsible for overseeing the day-to-day operations of the ministry, ensuring the alignment of internal processes with the organization's values and mission. This role supports the work of faith-filled service, social justice, and outreach to marginalized communities by strengthening systems, improving organizational efficiency, and stewarding resources with integrity and compassion.

Key Responsibilities:

1. Operational Leadership

• Oversee and improve organizational systems and procedures (administration, HR, finance, facilities, IT).
• Ensure compliance with relevant policies, legal requirements, and best practices.
• Develop and maintain operational plans that support ministry goals.
• Collaborate with the Executive Director and Finance team to manage budgeting, reporting, and resource allocation.
• Monitor expenses and contribute to financial sustainability and transparency.

3. Human Resources & Team Support

• Support hiring, onboarding, and staff development.
• Foster a positive, mission-aligned work culture rooted in dignity, respect, and collaboration.
• Assist with scheduling, personnel documentation, and performance management processes.
• Oversee and direct supervision of all staff with the exception of the Community/Volunteer Services Supervisor, Lead Maintenance Technician, and the Executive Assistant. In the absence of the Executive Director, assume supervision of all staff,

4. Program & Ministry Support

• Provide logistical and administrative support to program areas (e.g., community outreach, education, advocacy).
• Ensure that internal systems empower ministry teams to serve effectively and compassionately.

5. Facilities & Resource Management

• Oversee facilities operations, vendor relations, and safety protocols.
• Manage inventory and technology resources to ensure smooth day-to-day functioning.

6. Faith-Inspired Leadership

• Model values of justice, humility, and faith in service.
• Ensure that operational decisions reflect the legacy and mission of Saint Katharina Kasper and Sojourner Truth: uplifting the most marginalized with faith, hope, and practical support.

Qualifications:

• Commitment to the mission and spiritual values of the ministry.
• Master’s degree in nonprofit management, business administration, or a related field (or equivalent experience).
• Minimum 3-5 years of experience in operations or administration, ideally in a nonprofit or faith-based setting.
• Strong organizational and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency in project management tools, databases, and office software.

Capacity to lead with compassion, discretion, and cultural humility

Preferred

Skills and Experience:

• Experience working in ministries or organizations focused on social justice, poverty, or marginalized populations, including unsheltered populations

Working Conditions:

• Based in a ministry office with occasional travel to program sites or events.
• Occasional evening or weekend hours may be required.

Our Commitment:

This ministry is committed to creating a just and inclusive environment. We welcome candidates from all backgrounds who share our mission and values, and we strive to reflect the diverse communities we serve.