Shift supervisor, Retail

Position Overview

Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative and assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.

• Maintain exemplary customer service within the store and build relationships with customers to encourage repeat business
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Assist the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise the team’s activities in the absence of the Store Manager, including transaction processing, maintenance of cash drawers, and cash handling procedures
• Coach CSRs on proper transaction procedures that meet company standards for service and compliance
• Review and approve checks within limits
• Support store marketing efforts within the community
• Resolve customer complaints
• Assist the Store Manager with managing schedules, cash, and store audits
• Review all Operations Bulletins, news communications, and training to ensure understanding of current policies, procedures, and any changes
• Help maintain a neat and clean store environment for customers and team members
• Perform other duties as assigned

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required;
  English/Spanish bilingual is a plus

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy, moderate-to-high noise environment
• Must manage several tasks at one time and handle frequent interruptions to meet customer needs

Benefits for eligible team members include medical, dental, and vision coverage, a 401(k) plan, vacation, opportunities for advancement, and ongoing training.

The core values of PLS are Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify a member of our Human Resources team at  The decision on granting accommodation will be made on a case‑by‑case basis.