Transportation Customer Service Representative

Transportation Customer Service Representative

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.

We are looking for an energetic and reliable Transportation Customer Service Representative to join our team in Gary, IN. We are a dynamic, stable and growing company with great long‑term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations.

$25–28 per hour

This position is the primary day‑to‑day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, an SDO is expected to participate in an on‑call schedule. This schedule will vary based on location and business needs. The position handles a range of driver operation responsibilities, including but not limited to dispatching, load planning and customer service.

Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System.

• Solicit freight from customers as directed by TM and/or terminal planner and/or for all available capacity both domiciled and foreign, in the area of responsibility.
• Work with customers on changes to scheduled loading and delivery times, to ensure coverage, update TMW and notify terminal personnel as needed of all changes.
• Work with planners, drivers and other terminal personnel to ensure all customer requirements are met.
• Track all loads in TMW/Trip alert to proactively identify service concerns.
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.

Ensure all data entry is accurate and that orders are updated properly to hand off to the terminal billers.

Ensure all service issues are properly documented in the NCR system.

• Basic Life / Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401(k) Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program

• Strong skills in MS Office (Excel, Word, PowerPoint, Access).
• Experience with Google Apps preferred.
• Must have experience with transportation software including EDI and TMW.
• Must have experience in the transportation industry (bulk chemical preferred but not necessary).
• Ability to function as part of a team at a high level.
• Critical thinker.
• Strong communication skills (both verbal and written).

• High School Diploma or GED.

• Full‑time, in office, 5 days a week.

• This job operates in a professional office environment. The role routinely uses standard office and computer equipment. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.