Police Records Specialist , Ii, Iii

Police Records Specialist

2nd Shift position (2pm-11pm) Police Records Specialist I Performs skilled administrative support work involving the maintenance, compilation, and dissemination of police records, providing clerical support and assisting the public; does related work as required. Work is performed under the close supervision of the Police Records Supervisor. Police Records Specialist II Performs intermediate skilled administrative support work involving the maintenance, compilation, and dissemination of police records, providing clerical support and assisting the public;

does related work as required. Work is performed under the moderate supervision of the Police Records Supervisor. Police Records Specialist III Performs difficult skilled administrative support work involving the maintenance, compilation, and dissemination of police records, providing clerical support and assisting the public; does related work as required. Work is performed under the limited supervision of the Police Records Supervisor.

Police Records Specialist I, II, III

• Staffs the front desk at the Police Department and assists the public, law enforcement officers and others with relevant police business. Provides extensive customer service to departmental and city personnel, other law enforcement and criminal justice agencies and the public. Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service; and performs related duties as assigned.
  
  Ensures confidentiality of information is maintained according to applicable laws, rules, regulations and administrative orders; determines proper authority of callers and disseminates criminal record information to law enforcement agencies and other criminal justice agencies according to policy. Monitor police and utilities radio communication. Maintain radio contact with patrol officers and other police personnel as needed. Assists customers who come to the front desk by giving and receiving information and directing visitors to the proper resource.
  
  Provides information to visitors, outside agencies and staff at the front desk that requires the use of judgment and the interpretation of policies, rules and procedures. Verifies credentials of visitors and maintains visitor log. Routinely escorts visitors throughout the building. Answers multiple phone lines including, front desk, drug tip line, after hours utility line, and other phone lines routed to the front desk on a daily basis.
  
  Obtains information to answer questions, properly route calls to proper person or division and provide referrals and needed information to callers. Monitors cameras of the parking lot areas of the police department and the downtown conference center. Accept and distribute subpoenas received at the front desk. Handles emergency call out of multi-agency law enforcement teams upon request. (15%)
• Coding, verifying and entering data into local, state and national automated computer systems including the Division of Criminal Information (DCI) and National Crime Information Center Systems (NCIC). Monitors Division of Criminal Information computer system for incoming messages, alerts and hits on wanted/missing persons and stolen property. Performs necessary transactions on any positive hits. Maintain NCIC hot files reports by means of updating, purging and validating records on a scheduled basis.
  
  Follows validation schedule as set forth by the state. Maintains thorough documentation of the validation process and noting any changes, additions, deletions in the case file. Researches and enters information such as criminal history information, stolen property, firearms and missing and wanted persons in state and national computer databases as required. Accesses state and federal database for purpose of retrieving criminal history information requested for criminal justice purposes, criminal justice employment purposes, city employment or volunteers as permitted by city ordinance.
  
  Assist the DCI Terminal Agency coordinator with testing and password assistance for certified users. Confirms and verifies warrant information with other law enforcement agencies. Enters wanted subjects into the NCIC database at the request of investigating officers. Performs warrant checks for members of public seeking shelter at the Salvation Army Shelter. (10%)
• Determines completeness and accuracy of data contained in relation to data entry system requirements and obtains missing or corrected data from appropriate sources to ensure quality control. Performs I  (Incident Based Reporting) quality control checks on all reports, supplements, and arrests merged into the law records management system. Geo-verify addresses entered into the database, ensuring accurate reporting by address. Reviews documents for errors or omissions and refers to appropriate issuing officers for correction.
  
  Reads, interprets and codes various types of information contained in police…