Franchise Account Executive - EST

**** Relentless Curiosity.
**** We seek to understand and improve our customers’ experience.
**** Smart Risk-Taking.
**** We transform risk into progress through data, experience, and intuition.
* Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
* Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
* Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.
* Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
* Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
* Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
* You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.
* 3-5 years of related sales and/or account management experience.
* Strong understanding of online technologies and proficiency in Google Suite offerings.
* Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
* Excellent oral and written communication skills, with a focus on customer service.
* Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
* Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.
* Experience with Salesforce
* Bachelor's Degree
* Experience with DOMO or other data analysis tools
* Residence within the assigned territory is highly preferred
* Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors)
* Target Bonus Range: $2,500.00 - $30,000.00
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
** OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.
**** We’re a technology company
** delivering next generation tools to accelerate and simplify remarketing.
** We’re an analytics company
** leveraging data to inform and empower our customers with clear, actionable insights.
** And we’re an auction company
** powering the world’s most advanced digital used vehicle  2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.
** California Residents:
** Click  to learn more about the personal information we collect in the application process. Also, click  for how we adhere to the California Fair Chance Act.
** Canadian Residents:
** Click  to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"  
** OPENLANE is an equal opportunity employer and a drug-free workplace.*
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