Operations Associate II

Department:
Enterprise Corporate - Patient Access & Care Team:
Support Services

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week: 40

• M-F 8AM - 5PM Remote
• Must reside in AL, AK, AR, AZ, DE, FL, GA, IA, , IL, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

• Develop and maintain recuring and ad hoc operational reports and dashboards.
• Extract, validate, and analyze data from multiple systems using SQL to ensure data accuracy and support operational decision making.
• Monitor key contact center performance metrics, identify trends and opportunities for improvement, and communicate actionable insights.
• Create, maintain, and enhance interactive dashboards and performance reporting in Power BI to provide timely, actionable insights into teammate, team, and service line performance.
• Analyze volume trends, staffing utilization, productivity metrics, and operational performance.
• Continuously identify opportunities to improve reporting efficiency through automation, process improvement, and data visualization best practices.

• Experience writing SQL queries for data extraction, transformation, and analysis.
• Experience developing interactive dashboards and reports using Power BI (preferred) or similar BI platforms such as Tableau.
• Strong analytical and problem-solving skills with the ability to identify trends and provide actionable insights.
• Demonstrated knowledge of medical terminology and basic clinical concepts
• Experience working with large datasets in a contact center, healthcare operations, customer service, or related environment.
• Knowledge of data visualization best practices and KPI development.
• Ability to work independently and make effective decisions with minimal guidance.

$28.55 - $42.85

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Associate's degree plus 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such…