Customer Service Associate

Customer Service Associate I page is loaded## Customer Service Associate Ilocations:
Mayodan, NCtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R0003241#
** If you are a current Ruger employee, please
***
* Job Description:

**** Starting wage is based on experience and shift.  In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
**** Essential

Job Duties:

*** Respond to detailed telephone inquiries
* Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
* Maintain customer confidentiality.
* Identify firearms that should be returned to the factory for service
* Use technical knowledge to provide guidance to customers over the phone.
* Use computer software including MOM or Oracle.
* Process payments for service/parts orders.
* Generate shipping labels and process emails.
* Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
* Provide support for quarterly parts inventories.
* Strive to resolve customer issues on the first contact and advocate for the customer.
* Participate in training as mandated by OSHA standards.
* Other duties as assigned by the supervisor.
*
* Qualifications and Skills:

*** Data entry skills
* Experience with computer software like Oracle or MOM is preferred
* Good verbal communication and attention to detail
* Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
* Solid Ruger and/or Shop Ruger product knowledge
* Must be comfortable working in a large group where flexibility and interaction is required.
* Prior experience in a customer facing role is required.
** Physical Demands:
** Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day.  Job is performed standing all day.  Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.###

BENEFITS OF A CAREER AT RUGER!
* Comprehensive Medical Plan
* Prescription Drug Coverage
* Dental Plans
* Vision Care Plan
* Life Insurance
* Supplemental Term Life
* Flexible Spending Accounts
* 401(k) Retirement Plan with up to 4% Safe Harbor Company Match
* Additional 5% Supplemental 401(k) Company Contribution
* Paid Time Off
* Twelve Paid Company Holidays
* Short & Long Term Disability Plans
* Associate Discount Program
* Additional Outside Vendor Discounts
* Quarterly Profit Sharing for All Associates
* Additional Bonus Opportunities for Qualified Positions
* Travel Assistance
* Resource Advisor (EAP)
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