Event Staff - Usher

Durham, United States | Posted on 04/03/2025

Join Team DPAC as an Usher where you’ll be among the first to greet our guests, providing excellent customer service during our exciting performances. Whether it’s a sold‑out concert or comedy show or a blockbuster Broadway Production, you’ll be one of our unsung heroes working to ensure everyone has a positive and enjoyable guest experience. As an Usher, you’ll also be the smiling face to our guests, ready to answer questions and lend a helping hand.

Come be a part of creating unforgettable moments at DPAC!

• Provide excellent customer service with a warm and welcoming smile as guests navigate the lobbies and seating area.
• Provide directional assistance and guidance to guests, answering questions about seating, performance schedules, and amenities.
• Assist with crowd control and security as needed.
• Monitor lobbies and seating area to ensure a safe and comfortable environment for guests.

• Proactive: anticipate guest needs by observing body language and being ready to offer assistance with a friendly disposition.
• Adherence to Protocols: commit to following safety and security protocols and guidelines.
• Ability to Work Under Pressure: maintain a calm and professional demeanor to contribute to a positive guest experience, even in challenging situations.

While your job description provides a roadmap for your role, it’s not set in stone. We value adaptability, so there may be times when we’ll ask you to try something new, contributing beyond your regular duties.

• Possess effective vision and communication skills through speech and listening.
• Ability to stand, walk, and climb stairs throughout a shift.
• Available for flexible hours year-round, including evenings, weekends, and holidays.
• High school Diploma or GED.
• Reliable transportation to Durham, NC.
• Access to a mobile device such as tablet, personal computer, smartphone for scheduling.
• Must be at least 18 years old.
• Legally able to work in the United States.

A resume outlining your experience and qualifications is required.

A cover letter detailing why you’re a great fit for this position is also required.

Please note, we are currently accepting applications on a rolling basis and will review them at the beginning of each month. While there's no immediate opening, your application will be considered for future roles.