Customer Service Representative

Lane Seven Apparel is a wholesale clothing company which is growing exponentially. We provide high-quality blank clothing to entrepreneurs, businesses and e-commerce.

Based in Irwindale, CA, we thrive on disrupting a very stagnant wholesale clothing industry. If fashion drives, you - join us as we continue to lead our industry in a new direction.

We are looking for a customer service superstar who will give our customers the service they deserve as you resolve their issues and answer their questions.

• Answer and route incoming phone calls promptly and professionally; respond to customer inquiries via phone, email, and other communication channels.
• Greet and assist customers and visitors in the office as needed.
• Process customer orders end-to-end, including order placement, order entry, verification, pricing review, and product inquiries using ERP and EDI systems.
• Enter customer purchase orders accurately and monitor orders through fulfillment, providing customers with order status, delivery updates, tracking information, cancellations, and backorder communications.
• Release (wave) orders to the warehouse for processing throughout the day, including ongoing management of EDI orders.
• Review orders for accuracy, including special instructions, retail compliance requirements, and customer or sales notes.
• Work closely with Warehouse, Sales, Management, Accounting, Retail, and Customer Service teams to coordinate order fulfillment and resolve issues.
• Notify Accounting of customers on payment hold and ensure timely payment processing.
• Invoice all customer orders, including pickups, Bills of Lading (BOLs), warehouse packing slips, and credit card transactions within required authorization time frames.
• Scan, file, and maintain order documentation accurately and in a timely manner.
• Serve as the primary contact for employee orders and assist other departments with order entry as needed.
• Prepare and ship color cards and create shipping labels upon request.
• Support the Returns Authorization (RA) process, including customer claims, returns, shipping carrier claims (UPS/Fed Ex), and coordination with Receiving and Quality Control.
• Communicate product defects or issues to sales and purchasing teams and ensure all errors, claims, and returns are fully resolved.
• Provide general administrative and office support as required.
• Maintain the physical ability to independently perform essential job duties.
• Perform additional duties as assigned to support business and operational needs.
• Collaborate closely with the Customer Service department in Irwindale, California.

• High school diploma or equivalent required; additional education is a plus.
• Two years customer service experience is ideal.
• Must possess excellent data entry skills and a minimum typing speed of 45 wpm.
• Proficiency in Google Suite, Microsoft Outlook, Word, and Excel.
• Proficiency in basic math skills to calculate total costs, discounts, etc.
• Must be able to multi-task and perform in an accurate manner.
• Must possess excellent oral and written communication skills with experience in handling difficult situations and/or personalities.
• Requires a calm, polite and courteous demeanor and the ability to think quickly and make correct decisions.
• Must be a team player and ready to help in any area needed.
• Must possess reliable transportation.
• Must have exemplary attendance and punctuality.