Dispatcher HVAC; Commercial Service

HVAC Dispatcher

GSM Services | Gastonia, NC
Full-Time | Hourly

Keep the Team Moving. Keep the Customer Informed.

GSM Services is looking for a HVAC Dispatcher to join our Commercial Service team.

This is a fast-paced, highly organized role for someone who enjoys solving problems, communicating with people, and keeping a lot of moving pieces on track. You'll be the connection between our customers, HVAC service technicians, warehouse team, vendors, and internal service team.

Your goal is simple:
help our technicians stay productive and make sure our customers always know what is happening next.

• Build and adjust daily technician schedules based on customer and service needs while helping minimize unnecessary drive time.
• Dispatch and track commercial HVAC service calls from initial scheduling through completion.
• Communicate with customers regarding appointments, technician arrival times, schedule changes, parts, and next steps.
• Monitor multiple communication channels and respond to customer and internal requests.
• Order parts and work with vendors to track availability and estimated arrival dates.
• Coordinate with our warehouse and parts runner to make sure technicians have the materials they need.
• Debrief technicians after service calls and maintain accurate notes and customer records.
• Work closely with other GSM teams to resolve scheduling, customer, parts, and service issues.
• Follow GSM's Sundown Rule -making sure customers know the status of their service request and what they can expect next before the end of the day.

These responsibilities reflect the coordination and customer-communication expectations of the position.

We're looking for someone who can stay calm, organized, and customer-focused even when the schedule changes.

• 1+ years of customer service and dispatching experience
• Strong verbal and written communication skills
• Excellent organization and follow-through
• The ability to manage multiple priorities and frequent interruptions
• Strong computer and data-entry skills
• A customer-first, empathetic approach
• Good judgment, teamwork, diplomacy, and professionalism
• Dependable attendance and a positive attitude

The position requires at least one year of customer service and dispatching experience and emphasizes communication, organization, accurate data entry, customer focus, resiliency, and teamwork.

At GSM Services, we believe in taking great care of our team-on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program -your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

At GSM Services, our dispatchers aren't simply answering phones—they are an important part of delivering a great service experience. You'll work directly with experienced HVAC professionals and a team that depends on strong communication, teamwork, and follow-through.

If you're someone who enjoys organizing the day, solving problems, helping customers, and keeping a busy service team moving , we’d like to hear from you.