Dispatcher HVAC; Commercial Service

Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible.

GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

GSM Services | Gastonia, NC
Full-Time | Hourly

Keep the Team Moving. Keep the Customer Informed.

GSM Services is looking for a HVAC Dispatcher to join our Commercial Service team.

This is a fast-paced, highly organized role for someone who enjoys solving problems, communicating with people, and keeping a lot of moving pieces on track. You'll be the connection between our customers, HVAC service technicians, warehouse team, vendors, and internal service team.

Your goal is simple:
help our technicians stay productive and make sure our customers always know what is happening next.

• Build and adjust daily technician schedules based on customer and service needs while helping minimize unnecessary drive time.
• Dispatch and track commercial HVAC service calls from initial scheduling through completion.
• Communicate with customers regarding appointments, technician arrival times, schedule changes, parts, and next steps.
• Monitor multiple communication channels and respond to customer and internal requests.
• Order parts and work with vendors to track availability and estimated arrival dates.
• Coordinate with our warehouse and parts runner to make sure technicians have the materials they need.
• Debrief technicians after service calls and maintain accurate notes and customer records.
• Work closely with other GSM teams to resolve scheduling, customer, parts, and service issues.
• Follow GSM's Sundown Rule —making sure customers know the status of their service request and what they can expect next before the end of the day.

These responsibilities reflect the coordination and customer-communication expectations of the position.

We're looking for someone who can stay calm, organized, and customer-focused even when the schedule changes.

• 1+ years of customer service and dispatching experience
• Strong verbal and written communication skills
• Excellent organization and follow-through
• The ability to manage multiple priorities and frequent interruptions
• Strong computer and data-entry skills
• A customer-first, empathetic approach
• Good judgment, teamwork, diplomacy, and professionalism
• Dependable attendance and a positive attitude

  The position requires at least one year of customer service and dispatching experience and emphasizes communication, organization, accurate data entry, customer focus, resiliency, and teamwork.

  At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package…